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For your reference, we have included the original job posting below.
Administrative Coordinator: Customer Service Job
Job Number:
25137592
Company Name:
UMMC
Job Location:
Baltimore, MD US
Job Category:
Clerical & Administrative
Administrative Coordinator: Customer Service Job
Description
University of Maryland Medical Center Administrative Coordinator (Full-Time) To care. We touch the lives of those around us every s is the purpose that drives us at the University of Maryland Medical Center (UMMC). To understand this purpose is to understand what makes a career at UMMC so rewarding and why, for some individuals, a career at UMMC is the ultimate professional achievement.
Position Summary: Under limited supervision provides a variety of administrative services to an organization unit requiring a thorough knowledge of departmental practices and procedures. Prepares documents and various materials, responds to complex correspondence and telephone inquiries, maintains filing systems, and prepares basic to complex statistical data and reports. May provide work direction to lower level clerical staff.
Responsibilities: - Responds to internal and external telephone calls, inquiries and visitors following established departmental procedures. Liaises with third party service providers for the department. Serves as a key interface with other departments to identify and resolve issues. Determines urgency of situation when contacting/interrupting senior staff members/physicians.
- Initiates or responds to correspondence and memoranda. Prepares presentation material as required. Prepares and ensures accuracy of confidential documents, in accordance with department/service area procedures.
- Schedules and coordinates meetings, appointments, travel arrangements, conferences and training resources. Prepare agendas and assembles background materials. Attends meetings, prepares notes and performs required administrative follow up. Coordinates events; organizes publicity, AV and other necessary arrangements.
- Compiles and reviews financial and/or statistical data for the departmental unit. Performs bookkeeping functions or other financial information monitoring. Monitors budget, expense account and special funds, assists with projections and preparation of budgetary recommendations, identifies and resolve anomalies. May analyze small data sets.
- Liaises with vendors and outside consultants by interacting with relevant departments to coordinate and process relevant paperwork. Submits expenditure requests and/or vendor invoices as required.
- Provides support for special projects and assignments. Researches, analyzes, and summarizes information and source materials for reports. Prepares data and contributes on projects and studies.
Qualifications: - High School Diploma or equivalent (GED) is required.
- Four years general clerical/administrative experience is required.
- Experience of working in a healthcare environment is preferred.
- PC literate with demonstrated proficiency in Microsoft Office Suite. Excellent typing and data entry skills are required. Proficient transcription skills is required.
- Highly effective verbal, written and interpersonal skills to communicate effectively with medical staff, colleagues, patients and/or visitors to establish working relationships that foster quality customer service. Familiarity with medical terminology is preferred in some units/departmental areas.
We offer a generous compensation package including an employer sponsored pension plan, tuition reimbursement and more! Located in Baltimore, near the Inner Harbor and Oriole Park at Camden Yards, you won't find a more vibrant place to live and work.
UMMC is proud to support an environment of diversity and encourages inquiry from all applicants. EOE Growth. Expansion. Opportunity.
