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For your reference, we have included the original job posting below.
Administrative Support-Membership (Full-Time) New Canaan YMCA
Job Number:
43290267
Company Name:
New Canaan YMCA
Job Location:
New Canaan, CT US
Job Category:
Clerical & Administrative
Salary:
$12.66-$15.50/hr
Minimum Education:
Some College
Administrative Support-Membership (Full-Time) New Canaan YMCA
Looking for full time support in our membership department to work on a variety of member-related support functions. Must have very good computer skills, able to learn new software system which supports membership data base, be a team player in our dynamic member relations atmosphere, and have excellent customer service skills.
GENERAL FUNCTION
Under the direction of the Membership Operations & Communications Director, provide necessary support to the membership department.
PRINCIPAL ACTIVITIES
GENERAL:
Be proficient in the TOP 10 Trinexum Functions and update training manual as required.
Provide additional coverage for Membership Relations Staff shifts on an “as needed” basis.
Input data necessary to complete month end membership reports; generate additional reports as necessary.
Communicate with members, maintain records and process “on hold” (i.e. medicals and travel) memberships, insurance verification letters, special memberships and special membership payments.
Operate, demonstrate and document proper care and use of all office machines: i.e. computers, printers, meters, copy machines, fax, scanners, and any other equipment available in the business office to perform duties.
General attention to office appearance as it relates to cleanliness, orderliness, and efficiency.
Be knowledgeable of the “40 Developmental Assets” set forth by the Search Institute. For more information please see their website .
Employee regularly demonstrates behaviors in each of the YMCA Four Core Values: Caring, Honesty, Respect, and Responsibility.
Assist the Member Relations Department in matters related to programs, membership, registration, and policy.
Perform other duties as designated by the supervisor.
Job Description may be changed at any time by supervisor.
E-PAY MEMBERSHIP:
Input membership bank draft data on a daily basis.
Prepare and process the bank draft bi-weekly and ensure its accuracy.
Attend to bank problems; i.e. insufficient funds, change of accounts/bank, refunds.
Complete adjustments for returned bank drafts.
Maintain accurate records regarding “on hold” and special memberships.
Communicate any bank draft changes and procedures to Directors, as necessary.
Input new membership fees annually in computer (July).
Prepare Membership Category sheet (July).
Manage and maintain membership records and reports.
Enter membership information for new and renewing members.
Assist front desk on an “as needed” basis.
Maintain membership database ( i.e. upgrades, downgrades, terminations, suspended memberships).
Input data and communicate with members regarding membership upgrades, downgrades, terminations, on-hold memberships, out-of-age reports and special membership payments.
Process and maintain special membership transactions and records such as short-term memberships.
Assist Assistant Membership Director in the preparation and review of membership and/or financial reports.
Contact and regularly communicate with members regarding special membership situations, issues or concerns.
Send our annual rate increase letter to bank draft members.
Send renewal annual letters and assist in non-renewal follow-up phone calls.
Send out “thank you” letters to members and other necessary communication or correspondence.
Participate and assist in the planning of New Member Orientations, Luncheons, Open Houses, and any membership Service meetings as requested by supervisor.
Provide members with necessary attendance documentation, as requested.
Assist with scheduling and communications to Member Relations or Relationship Managers.
Maintain accurate files and documentation for student memberships (college) and family memberships (dependent tax proof).
Communicate with members regularly regarding membership issues.
Requirements:
KNOW-HOW
Overall knowledge and understanding of the Association’s mission, practices and policies.
Must be able to effectively communicate and work with diverse groups of people.
Attention to detail and great organizational skills are necessary.
Must have the ability to exercise discretion and use independent judgment.
Staff should be proficient in the use of Microsoft Office and Net Ventures software or be adept in general computer software usage.
