Mortgage Process Support
Job Summary: Role supports a portfolio of loans in default, imminent default loans with a focus on loan modifications, document validation, Net Present Value model running, completing second mortgage modifications, executing short sale/ DIL or answering technical foreclosure questions, as well as responsibility for identifying solutions that will improve the account in a timely manner. The Processor position requires the understanding and utilization of appropriate options for borrowers, such as Collections, Repayment plans, Special Forbearance, Modifications, Short Sales, and/or Foreclosure. Although work will vary based on the associate's department, core responsibilities may include processing routine transactions, documenting loan history, responding to customer or other 3rd party inquiries, researching and/or preparing documentation, and analyzing requests in accordance with established guidelines to determine appropriate courses of action. There will be a need to handle more complex levels of transactions related to Loan Modifications with limited supervision to complete daily tasks and duties and along with an ability to follow and execute policies, procedures, and protocol required to complete assigned tasks. The ability to clearly communicate the customer's current status and the steps that are required in order for us to make a Fair, Fast and Final decision.
Requirements:
Minimum 3 years mortgage experience and/or 3 years minimum default servicing experience
Excellent
Word, Excel, Outlook and web navigation
Must have ALL of the
soft skills listed below
Ability to deliver high-quality, error-free work that is exact and complete by paying close attention to detail
Excellent time management skills (prioritizing and follow-up)
Ability to assess a comprehensive mix of information and details and independently render an accurate decision based on guidelines
Must have excellent analytical and organizational skills with the ability to work in a time-sensitive environment
Demonstrate the ability to thrive in a fast pace and changing environment
Results and success driven; demonstrates integrity
History of maintaining an organized approach to managing daily activities while juggling multiple demands
Fosters strong collaboration with team members and business partners
Able to identify, validate and report on trends to ensure compliance with control procedures
