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For your reference, we have included the original job posting below.
Appointment Coordinator Needed ASAP at Luxury Auto Dealer
Job Number:
43668144
Company Name:
Bredemann Lexus in Glenview
Job Location:
Glenview, IL US
Job Categories:
Clerical & Administrative Manufacturing & Production
Salary:
$10.00 - $11.00/hour
Appointment Coordinator Needed ASAP at Luxury Auto Dealer
One of the Most Successful and Long-Standing Auto Dealer Groups in the Chicago area is seeking to add a Client Care Appointment Coordinator to our team!
We are family-owned and operated for over 90 years and have an A+ rating from the Better Business Bureau.
Responsible for answering incoming phone calls for the service department and assisting customers with scheduling service appointments for all of our franchises - Lexus, Ford, Toyota, and Chevrolet..
Schedule appointments within an internal database.
Confirm customers' need for a service loaner vehicle.
Escalate technical questions from customers to service advisors as appropriate.
Research vehicle information and check for any open service campaigns, recalls, or scheduled maintainance due on that vehicle, explain to customers, and notify the parts department as necessary.
Make outgoing calls to customers as needed for service reminders, service recall notifications, etc.
Assist with various business development tasks, including making outgoing phone calls for service prospecting.
Hours would be Mondays - Thursdays from 10am to 7pm, Fridays 9am-6pm and 8am-4pm one Saturday per month. Medical benefits through Blue Cross/ Blue Shield are available for full-time employees, as well as 401K. Payroll is processed on a weekly basis.
Requirements:
MUST have excellent verbal and written communication skills!
Any previous experience working in an auto dealership is STRONGLY Preferred.
Must have experience working directly with customers and demonstrate an outgoing and enthusiastic personality and patience when dealing with customers.
Must be at least 18 years of age and possess a high school diploma or equivalent.
Bilingual is a PLUS but not required.
Knowledge of Reynolds & Reynolds ERA system and/or X-Time Scheduling system are a HUGE plus. Basic knowledge of MS Word and Excel are required. MUST be computer proficient.
Experience scheduling appointments or reservations or other customer service experience outside of the auto industry may also be acceptable.
MUST be able to pass a criminal background check and provide three professional references prior to starting.
