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For your reference, we have included the original job posting below.
AT&T Area Mgr Network Ops Ctr - Arlington Heights, IL
Job Number:
43900449
Company Name:
AT&T
Job Location:
Arlington Heights, IL US
Job Categories:
Customer Service Clerical & Administrative
AT&T Area Mgr Network Ops Ctr - Arlington Heights, IL
Description
Leadership position in newly created Application and Hosting incubation center responsible for Tier 2 support. This position will be responsible for Unified Communications support with potential to add additional scope based on new product launching in the future. This position requires daily operational support in addition to long-term strategic planning. Incubation Center provides 24x7 customer support.
Responsibilities
Responsibilities for this position include day-to-day operational management of the center, large direct team of subordinates, metric reviews, customer escalations, and strong partnership with Vendors and Product Marketing. The success of the center will be measured by our ability to drive a One-ATT experience for our customers, ability to onboard new products, and ensure systems, tools, and personnel are aligned for future success.
Qualifications
Required
· 3-5 years of leadership experience
· Must have strong interpersonal skills and communication skills (oral, written, and presentation)
· Analytical
· Team Building
· Problem Solving
· Goal Oriented
· Project Management
Desired
Bachelor of Science in Business, Telecommunication, or Information Technology discipline
Supervisory - Yes
7x24
Qualifications
Required Qualifications:
A minimum of 5 years experience managing in a technical support or care center operation
Previous experience managing direct reports
Excellent leadership skills
Strong verbal, presentation, communication and analytical skills
Ability to work with all levels of management
Strong negotiation skills
A passion for best-in-class customer experience
Desired Qualifications:
3 years of relatable call center experience in the Security/Monitoring Industry
Bachelors degree in Business or a related field
Experience managing a newly established call center
AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
