We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 10 out of 21 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in DAVENPORT, IA
It's said that an army marches on its stomach. If that's the case, you can be the Soldier who keeps the Army National Guard marching on. In the Army National ...
The Tire & Service Advisor is responsible for establishing and tracking monthly sales objectives for each member of the sales team, training of the sales team, ...
Business Unit: Terminix Title: Branch Pest Control Service Representative 7550 Location: IA Davenport 2075 City: Davenport State: IA Postal Code: 52807 ...
We are holding interviews in Davenport, IA on Wednesday May 30th for 7 TOP Call Center Representatives to start ASAP!! MUST WORK SATURDAY's & SUNDAY's 810 ...
CUSTOMER SERVICE REPRESENTATIVE O Rourke Sales in Davenport, IA is expanding ourCustomer Service Dept. We are an established national distributor offeringnumerous ...
Perform daily operations, client service, and Financial Advisor support. Provide account information to clients and Financial Advisors. Learn the business and ...
CUSTOMER SERVICE REPRESENTATIVETHE OPPORTUNITY Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction ...
Creates a positive store atmosphere by smiling, greeting, and providing a pleasant, friendly experience. Maintains personal appearance per dress code. Proactively ...
Answers the telephone within the 2nd ring, no more than three. * Completes secondary work assignments while consistently being interrupted with the primary ...
The most important part of providing exceptional customer service for the worlds largest consumer electronics retailer is offering the very best experience ...
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.
GENERAL DUTIES:
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
May be required to work in one or multiple queues/skill sets over various customer contact channels
Responsible for improving customer retention through programs and service provided to the customer
Utilizes mechanized systems to initiate and complete service orders and handle customer requests
Continually maintain working knowledge of all company products, services and promotions
Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories
ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:
Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
May sell and provision wireless services, products, features, equipment and accessories
May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required
PHYSICAL REQUIREMENTS:
No physical requirements
Qualifications: Required Qualifications:
6 months experience operating a computer in Windows based environment
Availability to work a flexible schedule which includes all hours of call center operation
TESTS: Applicants will be expected to pass any assessment associated with the position.
TRAINING:
Classroom training
On-the-job training
On-line training
SPECIAL JOB REQUIREMENTS:
Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
One year customer service work experience preferred. Excellent communication and computer skills
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
The largest communications company in the United States. And the world. We are the industry leaders in providing wireless service, high speed internet access, local and long distance voice, and directory publishing and advertising services across the US. We are also developing our business to include next-generation television services with our new AT&T U-VerseSM TV.
Join our incredibly diverse company of more than 250,000 people and help drive the innovation that keeps AT&T at the leading edge of technology and service. Expect big things from the company that created the communications industry.
