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For your reference, we have included the original job posting below.
Auto Product Director - Operations Job
Job Number:
25495792
Company Name:
Travelers
Job Location:
Hartford, CT US
Job Category:
Clerical & Administrative
Auto Product Director - Operations Job
Job Description
Job Title:
Auto Product Director - Operations
Job ID:
794953
Location: CT-Hartford
Available Openings:
Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
Summary
This position is responsible for:
Directing the strategy and operations of the auto line of business product with the focus on analytical/MI development
Directly managing staff responsible for operations including (MI development, competitive intelligence, trending, assessments, audit and compliance, SOX compliance)
Documenting multiple solutions to recommend and lead implementation of improvements.
Primary Duties and Responsibilities
Claim Strategy:
For the auto line of business initiatives develop and direct strategies and business plans for product, program or functional development/ enhancements, design, system development, management of vendors, policies and procedures, customer service and claim technical support.
Identify new improvement opportunities, and understand and assess barriers to success.
Develop and implement short and long term strategies to address improvement opportunities and drive results.
Claim Practices & Field Support:
Proactively stay abreast of industry, developments, changing trends and jurisdictional issues. Direct industry analysis and benchmarking studies.
Partner with field management, Claim Finance and Claim MI to develop and execute a financial management and control strategy to limit financial risk associated with claim costs.
Business Process, Workflow and Technology:
Manage the investigation of new technology and the application for improving business process and increasing productivity
Manage competitive analyses and benchmarking studies.
Business Partner Support:
Build and maintain strong partnerships with Underwriting, Product Management, Marketing, and Actuarial to drive business results.
Leadership:
Develop team goals and drive strategies to meet business objectives.
Manage and develop staff.
Education / Work Experience
College degree and 6+ years related claim, management and/or insurance experience. Advanced knowledge of claim business, processes and systems.
Broad financial management and analysis skills.
Demonstrated experience to manage multiple projects
Minimum 2 years managing others
Prior claims experience desired but not required
Experience working with outsource resources is helpful but not required
Other
Competencies:
Technical Competencies:
sound understanding of data architecture and understanding of transactional system interdependences
strong project planning/management and implementation skills
extensive experience in data extraction, analysis and presentation
prior programming experience in a relational environment with a strong working knowledge of Excel, MS Access, and Cognos
Leading Self:
Ability to adapt to a very dynamic work environment
Innovative/creative mindset
Service oriented to meet aggressive timelines
Attentive to details
Strong analytical thinker
Ability to operate effectively at all levels (programming, managing, senior mgmt)
Highly collaborative and able to operate in a highly matrix environment
Communicate effectively
Influence others and build behind the scenes support for initiatives and proposals
Strong strategic thinking, planning, delegation and implementation skills
Lead the Business
Translate vision into realistic business strategies for self/unit and communicates vision to staff
Lead change
Promote enterprise culture; understand and initiate opportunities to work with other functions
Lead Others
Attract, develop, retain and reward talent
Hold others accountable for their commitments, drive results to improve performance; coach and track results
Inspire and guide individuals and groups; lead by example; stimulate enthusiasm.
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
