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For your reference, we have included the original job posting below.
Claim Operations Specialist Job
Job Number:
25375995
Company Name:
Travelers
Job Location:
WALNUT CREEK, CA US
Job Category:
Clerical & Administrative
Claim Operations Specialist Job
Job Description
Job Title:
Claim Operations Specialist
Job ID:
792833
Location: CA-Walnut Creek
Available Openings:
Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
Location: Walnut Creek, CA
Claim Operations Specialist
Overview
Do you enjoy working in a team environment and helping people? Do you want an opportunity to advance your career in the insurance field? Join Travelers as a Claim Operations Specialist and make a career out of helping our customers when they need us.
Whenever a Travelers policyholders incurs a loss involving their home, auto, business or personal property, they rely on Travelers to get their life or business back together. Our Claim professionals, including our Operations Specialists, encounter issues involving auto, property, liability and workers- compensation losses on a daily basis and work as a team to resolve customer issues.
Position Components
The Claim Operations Specialist position is designed to introduce you to the insurance profession, while providing you the opportunity to advance into a claim professional handling role.
As a member of the Operations Support team, you will offer critical support to our claim centers, providing front-line assistance to our customers and claim professional staff. Responsibilities within the team include telephone customer service, financial transactions, updating and managing critical business information, reviewing and assigning newly reported insurance claims, and other administrative duties and projects as assigned. Members of the team also participate in developmental activities designed to prepare them for future roles within the organization.
Training and Development
Participants will undergo formal training and development to cover all essential aspects of a claim department and prepare them for their current and future roles. Training includes an overview of the insurance process and Travelers- key external customers and internal departments. In addition, participants take part in coursework and on-the-job training in customer service, systems, regulatory issues, Travelers- values, and insurance concepts and best practices.
Participants also have the opportunity to demonstrate their skills in these areas and will be considered for future opportunities within the organization. In addition, each participant will be assigned a mentor within the department and participate in job shadowing opportunities to perform specific claim handling responsibilities.
Requirements
- Four-year college degree preferred
- 3.0 overall GPA preferred
- Energetic team player with excellent telephone, customer service and communication skills
- Strong time management skills and ability to prioritize daily assignments
- Must be highly organized with ability to handle multiple tasks simultaneously to meet deadlines.
- Strong attention to detail is a must
- Proficient computer skills and ability to learn new applications in a department with the most advanced and continually improving computer platforms
- Claim handling or customer service experience a plus but not required.
- The desire to become a claim handler with the best in the business is essential
Suggested Majors
- Business
- Communications
- Criminal Justice
- Liberal Arts
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
