DISH Network is an innovative industry leader distinguished by its pioneering spirit.Ever since our establishment in 1980, we’ve been the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners - all those for whom the status quo just isn’t enough.Our Fortune 200 Company continues to define the curve in television entertainment.We are always improving and extending our products and delivering greater value to people, including our workforce of 25,000 plus.Come explore the big picture with us!
Customer Resolution Specialists manage extremely escalated customer issues from various channels of distribution to resolution through judgment, accountability, and delegation. Ability to analyze DISH Network’s overall customer service performance and makes recommendations and implements new policies and practices.
Manage escalated customer issues that are received via direct customer contact, retailer, various department supervisors, and members of the CallCenter executive team.
Employ sound judgment and customer service knowledge to resolve escalated and difficult customer issues.
Utilize personal discretion when dealing with normal business practices to ensure customer retention through appropriate product and services discounts.
Analyze overall customer services practices and recommends and implements new business policies and practices to improve efficiencies and quality.
Measure results and identify customer trends resulting from newly implemented service policies and practices.
Studies and stays abreast of contemporary customer service practices in the broadcast industry.
Assign tasks involved in resolving customer issues to all areas of the organization, track progress, and ensure accountability and completion.
Analyze customer service representative training and recommends curriculum changes.
Perform customer service and quality audits and makes recommendations for improvements.
2 years of experience in a customer service environment, call center preferred.
