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For your reference, we have included the original job posting below.
Customer Service Representative
Job Number:
43616154
Company Name:
Republic Services
Job Location:
Chula Vista, CA US
Job Category:
Customer Service
Customer Service Representative
Customer Service Representative Republic Services, Inc.« Back to Search Form Details
Location: CA - Chula Vista Job Type: Admin - Clerical Customer Service Base Pay: N/A Required Education: High School Bonus: Required Experience: At least 1 year(s) Other: Required Travel: Not Specified Employee Type: Full-Time Relocation Covered: Not Specified Industry Environmental, Transportation
Job ID:
Description
We have a Customer Service Representative Position open in Chula Vista, California. The Customer Service Representative responds to incoming customer calls and resolves any customer concerns or complaints in a high volume call-center environment.
REPRESENTATIVE RESPONSIBILITIES: * Successfully completes training to become knowledgeable of the waste management industry. * Serves as the first point of contact to respond professionally and courteously to general and routine customer inquiries, requests and complaints. * Returns all routine and general customer calls in a timely manner. * Responds to and may initiate outbound call to close the loop on general and routine residential and commercial calls. * Ensures customer’s concerns are understood and explains resolution clearly to the customer. * Enters service and route data into computer for billing and route scheduling purposes. * Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner. * Works closely with peers to resolve the customer’s questions or concerns in a timely manner. * Receives and reviews metric reports and action plans with the Customer Service Supervisor/Manager to understand individual performance, impact and opportunities for development. * Receives and relays customer feedback about services and programs, funneling it to the appropriate departments, divisions or as directed to support efforts for continual process improvement. * Performs other job-related duties as assigned.
Interested candidates should submit resumes and salary requirements by clicking “Apply Now". Please reference Job Title and Job #. Requirements
EXPERIENCE, EDUCATION, CERTIFICATION: Required: * Equivalent of high school diploma or G.E.D. certification and 2-5 years customer service experience in a high volume call center * The ability to respectfully and effectively provide customer service support service via telephone in a high volume customer service environment. * Ability to multi-task * Strong data entry and/or typing skills Preferred: * Associates degree and/or some college preferred but not required
Republic Services is a dynamic company that offers a competitive salary and benefits package including major medical coverage, supplemental insurance programs, retirement benefits, and paid vacation and holidays.
Republic Services promotes a drug-free and alcohol-free workplace and conducts pre-employment drug testing.
