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We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 4 out of 4 listings that are in the same industry and location as the job you were looking for. To see more than 4 listings, click here to search similar jobs in Dayton, OH
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Troy, OH US
Clerk I Job Type: FullTime Location: Troy, OH Job Description: CEVA Logistics North America is a global company providing logistics services. CEVA Logistics ...
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Dayton, OH US
Description: Looking for an Inside Customer Service/Sales Person. Will handle client requests and calls, but will also help in the warehouse operations (check ...
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Dayton, OH US
Description Description Interface.d44274e313.row1 class= text title= > CSR NEEDED!! Are YOU: Outgoing? Highly Motivated? Energetic? Customer Service Oriented? ...
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Dayton OH
to assist Customer Service Representatives with... Service Representatives and employees. • Be accountable for actions. • Motivate other Customer Service......
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Customer Service Representative I (Peak Hours)
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| Job Number: | 26876280 | | Company Name: | Liberty Savings Bank | | Job Location: | Dayton, OH US | | Job Category: | Clerical & Administrative | | Minimum Education: | High School Diploma |
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Customer Service Representative I (Peak Hours)
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Reports to
Financial Center Service Manager
Job Summary:
Provides superior service to bank customers during Peak Banking Hours.
Essential Functions: - Receives, posts, pays out funds, balances and proofs customer accounts.
- Identifies customer needs and recommends specific products and/or services by use of CNA process.
- Expands customer relationships by making appropriate referrals, such as investments, mortgage and commercial loans and handling consumer loans by taking applications and assisting with processing.
- Maintains and balances cash drawer.
- Accepts and posts credit card and loan payments and payoffs.
- Performs account research and problem solving as needed.
- Contributes to the achievement of financial center goals by meeting/exceeding goals relative to position.
- Upholds customer satisfaction by supporting external and internal customers and answering questions/requests in a timely manner.
- Maintains customer confidence and protects operations by following the Privacy Policy and keeping information confidential.
- Complies with the bank procedures and follows regulatory/operational/security guidelines.
Secondary Functions: - Provides support by performing clerical duties, such as answering telephone, maintaining accurate records, faxing, copying and filing.
- Contributes to the team effort by performing other job-related duties as assigned.
Standards: - Proficient in all relative phases of the CSR I position (all transactional aspects), balances at 90% or better and assist in finding outages as evidenced by management observation and balancing documentation.
- Demonstrates excellent customer service/sales skills both in person and on telephone as evidenced by management observation.
- Good understanding of all areas of compliance regulations (Reg. CC, Reg. E, TISA, Privacy Act, BSA, etc.) as evidenced by absence of regulation violations.
- Must have completed and passed all mandatory training sessions, classroom, CBT and self-study as scheduled by manager as evidenced by course completion/management observation.
- Answers calls within 3 rings and returns phone calls or follows up on requests and/or questions within 24-hours.
- Maintains regular attendance and punctuality as evidenced by attendance records.
Physical Demands: - Talking—Ability to express or exchange ideas by means of the spoken word.
- Hearing—Ability to receive detailed information through oral communication.
- Seeing—Ability to view a computer screen for an extended period of time and/or identify individuals visually.
- Standing—Ability to stand on feet for long periods of time.
- Walking—Ability to use feet and legs to move from one place to another specifically in narrow/confined spaces.
- Finger dexterity—Ability to work with fingers for handling coins or other small objects and use a keyboard.
- Reaching—Ability to extend hand/arms in any direction to move/handle objects.
- Lifting—Ability to lift and/or move up to 25 pounds.
Knowledge, Skills and Abilities: - High school diploma or equivalent required.
- Minimum 1 year customer service or cash handling experience/skills required.
- Able to communicate with individuals at all levels, provide superior customer service, and work well with others is required.
- Able to demonstrate a professional courteous manner, present a well-groomed, business-like appearance and use proper telephone etiquette/grammar is required.
- Able to work a flexible schedule and skills in accuracy, cash handling, and math are required.
- Basic computer skills and the ability to learn industry-related software are required.
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