Dispatch Supervisor

Dispatch Supervisor

DISH Network is an innovative industry leader distinguished by its pioneering spirit.  Ever since our establishment in 1980, we've been the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners - all those for whom the status quo just isn't enough.   Our Fortune 200 Company continues to define the curve in television entertainment.  We are always improving and extending our products and delivering greater value to people, including our workforce of 25,000 plus.   Come explore the big picture with us!

The Dispatch Supervisor oversees and handles a variety of dispatching activities by performing the following duties:

• Supervises or leads lower level dispatch employees. 
• Handles relating actives (training, hiring, performance appraisals, terminations) upon need.
• Analyzes and organizes dispatch office operations and procedures such as productivity reporting/tracking, preparation of payrolls, personnel, information management, filing systems, requisition of supplies, and other clerical services.
• Performs ?Calendar Casting? by knowing the installation, inventory, and subcontractor resources of the office and allocating work orders into the future accordingly.
• Manages all aspects of customer service including but not limited to, escalated calls, schedule reminder calls, and post installation survey calls.
• Manages activities of various workers within department, including department agendas, staff meetings, and department head meetings.
• Maximizes office productivity through proficient use of appropriate software applications.
• Researches and develops resources that create timely and efficient workflow.
• Manages creation, research and reconciliation of departmental reports.
• Manages sub-contractor workflow and quota calendars.
• Manages total daily quota of installations and service calls in various areas of geographic territory.
• Manages relationship with authorized subcontractors, to include up-to-date executed contract, current insurance levels, and current Bailment Agreement for consigned inventory
• Maintains constant visibility to and tracking of all technicians throughout each day.
• Trouble shoots and/or approvals dispatching grid submitted by Dispatcher Specialist I upon need.
• Communicates departmental activities for guidance of management.
• Maintains contact with customers and outside vendors, including issue resolution.
• Performs project management and/or coordination of duties as required.
• Supervises a staff of at least 4 non-exempt level employees. Performs personnel activities (hiring, performance appraisals, terminations, etc.) in accordance with the organization's policies and applicable laws. Develops individual and departmental training plans, ensuring all personnel meet the company and location standards.

Associate's degree from two-year college or university; or equivalent and at least 2 years related experience and/or training; or equivalent combination of education and experience.