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For your reference, we have included the original job posting below.
Emergency Services Rep/Adult ED/Rotating Job
Job Number:
25167063
Company Name:
UMMC
Job Location:
Baltimore, MD US
Job Category:
Clerical & Administrative
Emergency Services Rep/Adult ED/Rotating Job
Description
Under direct supervision, the Emergency Services Representative will perform clerical duties which include: a) receiving and registering patients and visitors within the Emergency Services area; b) providing administrative/clerical support for the treatment areas; and c) staffing discharge station, all in accordance with Medical System and departmental policies and procedures.
Responsible for communicating with registration, nursing, case manager, and physician staff to ensure the smooth processing and disposition of patients while receiving and registering patients and visitors within the Emergency Services area, providing administrative/clerical support in the treatment areas, and while staffing the discharge station.
Receive and register patients and visitors within the emergency services area: Greet patients and their families at the front door (Adult Emergency only) assisting patients from private vehicles into wheelchairs as necessary.
Interview patient to acquire pertinent demographic and insurance data or confirm current data. Conduct preliminary verification of insurance coverage by contacting insurance carriers. Fax or route ER records to primary physicians.
Communicate with case manager regarding patients with special needs.
Input and update data into the appropriate Medical System and UPI data processing systems adhering to the departmental and medical center specific standards for data entry and patient selection when registering, admitting, or scheduling a patient for services at the Medical Center.
Affix patient identification band to patient and escort patient to assigned room upon completion of registration process, as needed.
Obtain signatures on all required registration forms and releases.
Provide waiting families and friends with updated information regarding patient status.
Keep the communications/control desk area orderly for use by physicians and nursing staff. Page consultants as requested by physicians and /or nursing staff.
Answer the telephone.
Register patients who bypass the triage/registration area (i.e. those who arrive via ambulance or other medical transportation). Locate physician to assist with incomplete patient paperwork. Facilitate the white card/bed request process.
Route admission/white card paperwork and flag for Patient Financial Services Continued Stay Review.
Validate registration dataset including demographic, contact and financial information within the HBOC (and IDX) registration systems.
Schedule patient appointments as appropriate for the patient's aftercare instructions and payor type. This includes UMMS clinics, UniversityCare sites, University faculty practices and community resources.
Additional daily responsibilities include: performing routine clerical duties required for the specific unit such as photocopying, filing, typing, maintain various records and logs, and order supplies for unit. Gather and record data used for individual, team and feedback performance reporting.
Communicate effectively with immediate supervisor. Provide information regarding work progress, actions, and issues in a timely and effective mann
