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For your reference, we have included the original job posting below.
Front Office Assistant
Job Number:
43669066
Company Name:
Miracle-Ear Inc.
Job Location:
Bethel Park, PA US
Job Category:
Clerical & Administrative
Salary:
$10.00 - $12.00/hour
Front Office Assistant
More than 1 in 10 Americans have some type of hearing loss. This problem affects their ability to communicate with friends and family and reduces the quality of their lives. Most hearing loss can easily be solved with properly designed hearing aids, but sadly, only 20% of those with hearing issues have sought help. We need you to get the word out about hearing loss and the help that Miracle-Ear provides.
The Front Office Assistant is the first point of contact for potential Miracle-Ear customers. Because of this, it is crucial that all employees demonstrate professionalism by using a patient-centered approach of building trust, meeting needs, and delivering relevant solutions. In addition to providing smooth service and transitions for the customer, this position supports the sales staff by scheduling appointments and handling administrative processing and record keeping. Customer retention and prospecting calls are also an essential daily function of this position.
Compensation & Benefits
The success of the office is completely dependent on the effectiveness of this position. As a result, the amount of effort you give is directly related to the amount of money you can receive. In addition to a $10- $12 per hour salary, this position is also eligible for monthly bonuses and commissions based on the success of the office. We offer a 401k, paid vacation time, and a small private office. We do not offer health insurance.
Requirements:
Experience with cold calling
Previous success in a high volume phone sales or customer service role
Must be outgoing, positive, and willing to talk to strangers in groups and one on one
General administrative and/or accounting experience
Basic computer literacy, ability to accurately document and file patient records
Believe in the mission of our company to listen to and assist those with hearing loss
Most important requirement: You must conduct outbound follow up calls to patients, advertising leads, track marketing calls, and field inquiries from potential customers both on the phone and with walk-ins. Please do not apply if you are not comfortable with this
This position is Full-Time, Monday – Friday, 9am – 5pm.
Please do not apply unless you live locally. Due to the amount of community involvement, you must live within 20 miles of the office.