IT Application Support Analyst

IT Application Support Analyst

IT Application Support Analyst
Job ID:
7767
Location: St. Cloud, Minnesota




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Summary
The Information Technology Department delivers superior customer experiences through the development and support of front and back office systems while focusing on IT's four core values: Partnership, Excellence, Innovation and Efficiency.

Responsibilities
Developing, implementing, and supporting next generation systems, architectures, and applications.
* Support and maintain configuration management.
* Support the business continuity strategy.
* Provide daily system/application administration.
* Monitor and proactively support system/application capacity planning and analysis.
* Understand IT best practices around ITIL/SDLC/Agile frameworks.
* Create and maintain comprehensive documentation for defined applications.
* Research and evaluate alternatives in order to recommend the most efficient and cost effective solution that meets business requirements and IT standards.
* Provide direction and guidance to other Application Support Analysts.
* Provide management of licensing, system maintenance and equipment support.
* Provide ownership and accountability for incidents related to defined applications
* Ability to troubleshoot to analyze, resolve and document reported incidents.
* Ability to effectively communicate with Business Units, Team Leads and IT Management to implement, support, and monitor defined applications.

Qualifications
* Seven years in an IT role.
* Two years in a technical support role.
* Some background in software development.
* Proficient at creating support documentation.
* Strong analytical/troubleshooting skills.
* Strong communication skills.
* Technical training on UNIX, Windows platform design and support.
* Strong working knowledge of scripting languages and programming methodologies (mobile technologies including).
* Leadership in the deployment of world-class IT infrastructure.
* Ability to lead and motivate complex technical teams.
* Ownership and accountability for production level issues.
* Formal knowledge and practice of the Quality Process, Project Management and Agile philosophies and principles

Here are the applicaiton support skills we are looking for in order of importance. Do you have any or all of these?

1.Web Server Support [Apache/Tomcat, IIS]
2.Internally developed and 3rd party vendor application support
3.DB Support [SQL, Oracle]
4.IBM Websphere MQ
5.Network Administration/Support
6.Enterprise Infrastructure Support
7.Ability to interpret application code in logs
8.Windows Administration
9.UNIX / LINUX

Why join the team?
Why join the ING DIRECT team? As the #1 direct bank in the U.S., we're fostering a nation of savers by providing innovative financial products that are easy to use. We seek people with the same passion to join our team. If you are an energetic person who wants to help us grow a different kind of bank, we look forward to hearing from you. To learn more, visit us at ingdirect.com.




~m~ "DC"