Manager, Service Process Improvement Job City: Jacksonville Job State: FL Division: SER Region: Southeast Region Duration: Full Time Travel: 75% - 99% Job ID: 1238 Job Description: Position Summary: The Manager, Service Process Improvement is responsible for working closely with dealers and District Service Managers (DSM) to improve customer satisfaction and service retention in the Mazda dealer network. Based on customer satisfaction and retention objectives, the Manager, Service Process Improv...