Outpatient Services Specialist

Outpatient Services Specialist

Requisition Number: 3009
Job Title: Outpatient Services Specialist
Department: UCC CST 80A CENTRAL CALL CTR
Reg / Temp: Regular
Employment Type: Full Time
Shift: Days
Work Schedule: Varies
Location: SOUTH VALLEY MEDICAL CENTER - 5200 WEST DAYBREAK PARKWAY
City: SOUTH JORDAN
State: UTAH

Job Description:
: As a patient-focused organization, the University of Utah Health Sciences exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. The Health Sciences Center seeks faculty and staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission.

Position Summary:

This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The incumbent provides administrative input regarding the internal operation of the department.

Essential Functions:

- Completes patient admission or registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for completion of the registration.
- Enters corrected or new patient data into Epic for Business system.
- Schedules patient appointments; contacts patients for rescheduling, missed appointments and appointment reminders.
- Prepares paperwork for patient visit.
- Communicates with patients in a confidential professional manner using tact and diplomacy.
- Notifies patients and their families of co-pays, deductibles, and co-insurance as appropriate and collects co-payments.
- Reconciles against daily charge reports.
- Monitors patient flow; adjusts workflow accordingly and notifies the clinical staff.
- Answers telephones and performs other receptionist duties such as sorting and distributing mail.

Knowledge / Skills / Abilities:

- Must be able to maintain professional demeanor in stressful or difficult situations.
- Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
- Ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.
- Must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
- Basic computer skills
- Must be able to complete medical terminology course provided by the hospital within the first year of employment.

Qualifications:
Required:

- One year of continuous office experience

Preferred:

- Experience with Epic, ICD- 9 and CPT 4 coding

Spanish Speaking