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For your reference, we have included the original job posting below.
Production Control Clerk Job
Job Number:
25263877
Company Name:
Parsons
Job Location:
Springfield, VA US
Job Categories:
Clerical & Administrative Information Technology
Production Control Clerk Job
Production Control Clerk-03908
Description:
Make a Difference
Customer Service Specialist (With Top Secret Clearance)
Parsons provides landmark planning, environmental, engineering, construction, and facility operation services to the U.S. Government. Our innovative solutions have supported sustainability, space exploration, aviation, chemical weapons clean-up, military installations and ranges and missile defense programs. Our services also support reconstruction efforts after man-made or natural disasters and homeland security initiatives. We make the world a safer place.
Project
Parsons is providing facilities management, operations and maintenance, site and space use planning, environmental compliance, engineering, security, emergency management, freight and vehicle management, and custodial care for a secure agency within the Department of Defense (DoD). This is a restricted access facility, and employees will be required to have a current DoD Top Secret (TS) clearance with ability to obtain SCI access.
JOB FUNCTION: Receive, triage, dispatch and trackcustomer service calls and work rder requests over the phone, fax, unclassified and classified networks and in person. Enter and retrieve information from the automated work management and tracking system (MAXIMO), and/or on manual logs.
MAJOR DUTIES AND RESPONSIBILITIES: As a Customer Service Specialist, one must be able to:
* Handle all inbound and outbound calls in an articulate, professional, customer focused manner. * Receive and create service/work requests using MAXIMO database. * Work with other team members to ensure requests are distributed and addressed. * Research, review and complete all requests. * Use two-way radio communications to dispatch response to emergency and routine requests for service. * Assemble, format and/or author routine correspondences, reports, forms and memorandums from various files or a rough drafts format. * Maintain electronic and manual data, files and resources. * Proficient in the use of computers and computer software for recording, modifying, tracking and displaying data, development of charts and graphs, and for word processing. * Support and contribute to company safety guidelines and regulations. * Perform other job-related duties, as assigned.
Qualifications
REQUIRED QUALIFICATIONS:
* Customer service experience with direct customer or client contact. * MAXIMO experience, desired. * Strong interpersonal skills and ability to deal with others in a positive, customer focused manner. * Ability to adapt to frequent change and a fast -paced work environment. * Ability to communicate effectively both orally and in writing.
* High School diploma or equivalent. * US citizenship and TS/SCI clearance required * Formal or informal education or training which ensures the ability to read and write at a level necessary for successful job performance. * Computer Skills-Microsoft Office Suite (Word, Excel, etc.)
Parsons offers an ethical, challenging, diverse, rewarding and fun work experience where enthusiastic, responsible people use their energy, talent and dedication to make a difference in the world.
Candidates are encouraged to apply at to requisition 03908. Parsons offers a competitive compensation and benefits package which includes medical, dental, and life insurance; tuition reimbursement program; credit union membership, 401(k) plan and career development. Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. M/W/D/V.
Founded in 1944, Parsons, an engineering and construction firm with revenues exceeding $3.4 billion in 2008, is 100% owned by the Employee Stock Ownership Trust. We conquer the toughest logistical challenges and deliver landmark design-build projects across the globe. Our ability to plan, design, construct, and operate diverse facilities and infrastructure systems has satisfied our clients' needs for more than 60 years. With nearly 12,000 employees located worldwide, we team with an increasingly diverse group of global customers and stakeholders while providing dependable services. We measure our success one project at a time by exceeding expectations and satisfying our customers
