We are seeking a candidate who performs all order administration responsibilities for assigned division(s), territories, Field Sales offices, or designated customers using related system and personnel resources. Handles sales order processing and data coordination for new purchase orders (PO
Receives and reviews orders submissions and related documentation from both Field Sales and Division Representatives ensuring compliance with Corporate Systems Booking Policy while maintaining complete and accurate backlog representation.
Maintains accurate customer files of orders in a timely fashion to ensure customer satisfaction and to allow others relying on this data to do the same by posting activity such as change notices, current order status reports, supporting documents, and related email necessary for complete explanations.
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
Follows up on inquires by others for current status information based on the most recent submissions to Corporate Sales Operations. Performs entry follow-up through order entry review using standard and customer reports to ensure order accuracy.
Achieves and maintains rapport with internal and external customers and works to give them the best possible service.
Uses business computer and corporate databases to retrieve customer submission information, create and manage sales order activity and order status in a timely fashion. Ensures data integrity through complete entries and correct codes for retrieval by other company personnel.
Willing and fast learner for additional and changing databases required to support processing activities at company (ie: quotation/order summaries, electronic data storage, and other sales-support systems as needed).
Participates in weekly divisional meetings pertaining to order status or reviews.
Supports or works with OA Manager on all tools, processes and metrics related to OA role to include but not limited to:
a. Process documentation
b. Training material and systems
c. Development or improvement of existing tools
d. Data analysis and reporting
Generally deals with various levels of finance, as well as supports counterparts in Corporate Sales Operations in Systems and Information Technology.
Limited-to-minimal supervision, being mostly self-sufficient as an experienced Senior Order Administrator. Can assist others in more complex submission requirement situations.
May provide assistance to manager as needed in areas such as but not limited to:
a. OA training of new or existing employees or other dept. personnel
b. New system/process testing
c. Representation in assigned meetings
Concentrated support and work commitment during peak activities, such as at the end of corporate fiscal periods.
The ideal candidate must possess a Bachelor's degree or above plus at least 2 years of SAP Sales Module experience.
Previous background should include knowledge of order management (database processing), as well as demonstrated ability to deal with other company personnel on customer order-related issues.
Intermediate knowledge of applications and tools such as Microsoft Word, Excel, Visio, and Power Point.
Strong team, communication and interpersonal skills derived from positions held in a previous inside support role are required. Project management a plus.
Good communication and telephone skills to relate and resolve specific order issues. Ability to act in authoritative role in meetings or OA related discussions.
Needs to be able to react quickly in a fast-paced and team environment.
