Updated: 5/11/2012
Service Representative-Administrator (Field Operations)Requisition Number 11-1124
Post Date 6/15/2011
Title Service Representative-Administrator (Field Operations)
Job Type Full Time
City Knoxville
State TN
Description
Safelite AutoGlass, a member of the Belron US family of retail auto glass companies, is the nation's leading provider of auto glass repair and replacement services. As our company continues to experience growth and development, we are searching for people with the skills and passion for success to help us reach our goal of becoming the natural choice for vehicle glass repair and replacement services in the United States. Take a look - we think you'll like what you see!
Safelite AutoGlassis looking for a Customer Service Representative to join our team! This position provides administrative support to all service functions within a facility, including insurance, cash, commercial, wholesale, and repair.
Responsibilities
* Performs invoicing, cash management, pricing administration, and all other miscellaneous service activities
* Controls deleted work orders and processes credit memos, re-bills and unbillables
* Reviews referral work orders from the previous night
* Handles dealer part orders and special accounts and assists with inventory control
* Performs routine filing as needed and orders general supplies for facility
* Performs closing duties
* Make outbound reactivation and work order management related customer contacts
* Provides customer service by responding quickly to technician and customer requests, communications, and complaints
* May handle incoming customer calls when needed: ETA's, service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, same-day reschedules/cancellations
Requirements
Requirements
* High school diploma or equivalent
* 1-3 years of telephone operations or business administration
* Knowledge of customer service and administrative protocols
* Ability to adjust and respond to a fast-paced operation and engage customer throughout entire service experience
* Skill in telephone operations and business administration. High school or equivalent None 1-3 years of telephone operations or business administration
|
