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This is a temporary position anticipated to work fulltime for approximately 5 months. The University of Washington (UW) is proud to be one of the nation's ...
excellent phone demeanor. The PBX Telephone Operator must work well handling a high volume of calls. The PBX Telephone Operator should be comfortable and able......
For your reference, we have included the original job posting below.
Telephone Operator
Job Number:
25722347
Company Name:
Confidential Company
Job Location:
Southwest Washington - Vancouver, WA US
Job Category:
Clerical & Administrative
Telephone Operator
PART-TIME CUSTOMER SERVICE REPRESENTATIVE Join a team of outstanding professional Customer Service Representatives at this Online Used Bookstore. McKenzie Books, an environmentally and socially responsible online bookseller, is a locally owned company with 40 employees. With an inventory of 70,000 used books that range from education to entertainment, we provide a remarkable customer experience. We offer a close-knit small business, creative culture, and team-focused atmosphere. If you are a collaborative self-starter who wants to contribute to our legendary customer service, please review the job description and visit , 2010. McKenzie Books is the first honest effort I have seen a company make to improve its community and employees lives outside of just paying them a check. I am surrounded by a culture of genuine, intelligent people. My growth is continually encouraged and celebrated. Josh P, Business Support Coordinator We are currently recruiting for the position of part-time Customer Service Representative. In this role you will be responsible for collaborating with a 4-person Customer Service team under the direction of the Customer Service Supervisor. The work schedule will be Monday through Friday between the hours of 12:30pm 6 pm. There may be a need to alter the schedule on occasion to meet business needs (such as a rotating Sunday); coverage is needed until 6pm on weekdays. JOB DESCRIPTION Customer Service Representative Online Bookseller and buyer (e-commerce) Beaverton, OR Typically Mon Fri, approx 12:30pm 6pm Compensation $11 12.50/hour depending on experience Job # BASIC FUNCTION Responsible for ensuring Customer Service excellence by assisting customers via telephone and email, greeting walk-in visitors in a professional manner, and performing various clerical duties. RESPONSIBILITIES Answer multi-line telephone system, take accurate messages, and transfer telephone calls to the appropriate person in an efficient manner. Provide exceptional service during the entire customer transaction. Collaborate with other CSRs. Escalate customer concerns only when needed. Greet visitors and customers timely and professionally. Help walk-in customers process orders with friendly and accurate expediency. Communicate clearly and carefully with other departments to ensure timely and thorough processing of customer related matters. Manage customer resolutions and communicate with team members by using shared email folders; work cooperatively to achieve department and companywide goals. Become proficient with in-house software programs. Back up other CSR team members when needed. Process in a timely manner all customer claims about lost or damaged orders. Use sound judgment to update the status of accounts and orders. Ensure accurate handling of cash, credit and check transactions, including payments to/from customers. Frequently type professional correspondence in accordance with standard writing principles (grammar, syntax, spelling) and business rules. Craft individual messages in emails to customers. Open and distribute incoming mail on a daily basis and prepare outgoing mail. Receive and sign for packages and delivery to the appropriate department. Operate standard office equipment including: multi-line telephone system, fax and copy machine, computer, and printer. Monitor faxes; direct incoming documents and send documents as requested. Provide encouraging, constructive and useful feedback to management in order to streamline and enhance existing procedures. Participate in routine meetings to report on success and to offer business solutions. Complete and forward a daily checklist to management fo Category: Telephone & Other Office Equipment Operators
