Administrative Associate - The UNC Family Medicine Center at Chapel Hill

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary

May perform duties of an administrative representative but with greater autonomy and discretion. Work involves a greater knowledge of office/clinic procedures and practice, independent judgment and problem-solving skills.

Top-ranked in the nation, The UNC Family Medicine Center provides patient-centered primary care, conducts groundbreaking research, cares for communities, and trains the best and the brightest young doctors and primary care providers. We provide full-scope patient care for babies, children, adolescents, and adults throughout the life cycle, including the provision of maternity care. We provide extensive services for physical health, emotional wellbeing, nutrition, and acute care, including sports medicine. Our three locations are The UNC Family Medicine Center at Chapel Hill (central location where we also have an Urgent Care Clinic), The UNC Family Medicine Center at Durham (Mayfair St), and The UNC Family Medicine Center at Carraway Village, and our new clinic, The UNC Family Medicine at South Durham (Fayetteville Rd). We are proud to serve our amazing, diverse UNC community and ALL the people of North Carolina. Learn more at:?~~~

Occasional evening, weekend and holiday shifts are required.

May be eligible for $3,000 commitment bonus.

Responsibilities

This role is responsible for providing an exceptional patient experience for appointment scheduling, medical advice messaging, patient registration and check-in.

Duties include processing incoming telephone communication for a large high-volume practice. Telephone call handling consists of scheduling appointments, re-directing calls appropriately and taking detailed messages for provider and staff members. Additionally, this role is responsible to greeting patients, family members and others upon arrival and assisting patients with registration, scheduling and check-in prior to medical appointments.

The successful candidate will have demonstrated success in customer service, multi-tasking, prioritizing work. Prior healthcare industry experience is preferred.

1. Expedites non-routine purchases for departments as delegated. May maintain inventory of supply

2. May train others using verbal and written communication

3. Performs more complex scheduling of providers, staff, facilities, home care and/or patients (involving critical meetings or multiple medical procedures as an example). Coordinates meetings, workshops, and other events, including travel, based on predetermined needs.

4. Prepares and maintains basic financial records

5. Prepares complex forms, reports, presentations and other documents requiring a higher level of proficiency with software. Creates, proofreads or edits correspondence and documents for internal and external circulation based on existing templates.

6. Procuring and filing records, researching lost or missing records, and posting information to records or ledgers in accordance with established procedures and systems. Checks records to verify accuracy and compliance with rules and procedures of appropriate system. Resolves discrepancies by contacting appropriate office to obtain information on source of discrepancy and correcting any errors.

7. Registering patients and completing encounter forms. Collecting patient payments and insurance information and making proper referrals to financial departments. May contact insurance companies directly to verify/determine eligibility. May also verify previous balance owed to UNCH.

8. Represents UNCHCS with internal and/or external entities in regards to budget, payments, collections, inventory to accomplish organizational goals.

9. Serves as a second level of response to customer inquiries and complaints in person, by phone and/or electronic communication. This may include working with third party providers.

Other Information

Other information

Education Requirements:

? High School diploma or GED

Licensure/Certification Requirements:

? No licensure or certification required.

Professional Experience Requirements:

? One (1) year of clerical or administrative experience.

? If Bachelor's degree, no years of experience is required

? If Associate's degree, no years of experience is required

Knowledge/Skills/and Abilities Requirements:

? Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation

Job Details

Legal Employer: STATE

Entity: UNC Faculty Physicians

Organization Unit: SOM Amb Care-FPC-Other-F

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $17.50 - 21.42 per hour (Minimum to Midpoint)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email ~~~ if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.