Assistant Customer Service Manager

Position Overview

The Customer Service Assistant Manager is responsible for giving the customer a great lasting impression of the store. The Assistant Manager is responsible for assisting the Customer Service Manager as a goodwill ambassador and the job requires accuracy, honesty, patience and stamina.

Job Description

Description

• Provide outstanding Customer Service and customer relations at the front-end, attention to associate appearance and behavior, and maintain acceptable service levels

• Train and coach associates to guarantee consistent performance and the delivery of quality service that exceeds the customer's expectations during all hours of operation

• React to all customer concerns quickly and effectively while following SOPs to provide the best experience possible

• Follow and enforce all RCS procedures

• Perform customer intercepts to verify customer satisfaction

• Control store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures

• Write the schedule weekly for front-end associates

• Complete merchandising associated with the front-end and ensure associates are properly informed and trained about all promotions

• Ensure that merchandise returns are fulfilled throughout the day

• Ensure a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies

• Maintain a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.

• Prepare and retain reports/ logs needed for store audit and state inspection purposes

• Maintain supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc.

• Perform special store level tasks/projects as assigned by the CSM and store manager

• Travel Required:No

Environment

• Store : Grocery Warehouse (50F to 90F)

Skills

• Specialized Knowledge : Working knowledge of all aspects of front end operations, as well as the ability to make decisions and provide effective leadership.

• Special Skills : Very strong customer service skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks

• Physical abilities: : Constant amounts of standing, walking, lifting/carrying loads up to 35 lb, stooping, reaching, handling, talking, and hearing

• Other: : Working knowledge of all store systems including POS, receiving, LMS, pallet jack certification etc.

Years Of Experience

• 0-2 : 1-2 years previous retail experience in the area of the front-end preferred

Qualifications

High School Diploma - General Studies

Shift

1st Shift (United States of America)

Company

PW Retail Foods LLC

About Our Company

Building on its more than 100-year history in the grocery business, Piggly Wiggly ® continues to grow its presence with stores throughout the Midwest, South and Northeast. C&S Wholesale Grocers, LLC. operates corporate stores and services independent franchisees under a chain-style model. This unique grocery store offers the selection and assortment of a national chain, with the service and local customization of a community-based retailer. Each store contains specialized local assortments to meet local shoppers' needs.

Company: PW Retail Foods LLC

Job Area: Front End

Job Family: Retail

Job Type: Regular

Job Code: JC1868

ReqID: R-256554