Assistant Manager, Clinical Support

Job Description

The Assistant Manager, Clinical Support Ops, works under the general direction of a Manager/Associate Director. The Assistant Manager oversees the operational, technical, and personnel activities in assigned departments. Supervise staff and day-to-day operations. Collaborates with physicians and key stakeholders to ensure procedures and processes promote operational efficiency and patient satisfaction.

Oversee operational, administrative, workflow processes for assigned departments. Interview and provide hiring recommendations for staff. Oversee departmental orientation for new staff, provide staff training, and conduct inservices. Evaluate departmental and individual productivity and performance, complete performance appraisals, recommend merit increases, counsel and administer disciplinary actions and recommend termination when appropriate.

Assign and review work to ensure quality, regulatory and fiscal compliance with appropriate regulations and department policies and procedures. Act as a resource to staff for problem resolution.

Create staffing schedules, effectively monitors work flow and work volume and re-allocates to meet regular and special scheduling requirements. Ensure quality, productivity and service levels are met. Re-assign staff during peak volumes.

Continually assess operational effectiveness, productivity, processes and Quality Improvement indicators. Develop and enhance procedures, practices, and policies for assigned areas. Review productivity reports and other metrics to identify trends and opportunities. Collaborate with leadership on process improvement opportunities; review and revise administrative procedures to ensure efficient and effective service delivery. Also is an active participant and contributes to performance improvement work groups.

Interpret and enforce organizational policies and government and agency regulations pertaining to area of responsibility. Ensure staff compliance requirements have been met and complies with regulatory requirements. Ensure policies, practices and procedures are understood and followed, including development and/or refinement to improve results.

Hold regular staff meetings, communicate information, new policies, practices and procedures and follows up on questions/concerns.

Participate in provider and patient satisfaction including service recovery. Respond to, and resolve, patient complaints.

Participate in monitoring and controlling operating expenses and budgets within assigned area of responsibility, such as area overtime, area expenses, and other financials

Qualifications

Educational Requirements

High school diploma/GED required.

Bachelor's degree in Business Administration, Health Sciences or other related field preferred.

License/Certification: N/A

Experience

4 years experience in a patient support area or clinical support operations required.

2 years Lead or Supervision experience required.

About Us

Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.

About the Team

Cedars-Sinai is one of the largest nonprofit academic medical centers in the U.S., with 886 licensed beds, 2,100 physicians, 2,800 nurses and thousands of other healthcare professionals and staff. Choose this if you want to work in a fast-paced environment that offers the highest level of care to people in the Los Angeles that need our care the most.

Req ID : HRC1369285

Working Title : Assistant Manager, Clinical Support

Department : Cancer Rehabilitation Clinic

Business Entity : Cedars-Sinai Medical Center

Job Category : Administrative

Job Specialty : Administrative

Overtime Status : EXEMPT

Primary Shift : Day

Shift Duration : 8 hour

Base Pay : $40.82 - $63.27

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.