Audacy • Philadelphia, PA 19133
Job #2650429420
Overview
Audacy Team Services is the team that is responsible for processing all data changes, balancing payroll and is the repository for all contracts and union notifications. We are in direct communication with Managers and Employees when changes are complete. We partner with Finance, HR, Legal and Talent Acquisition to ensure accuracy. We hold ourselves to a high standard and understand the big picture and as well as the tasks at hand.
Responsibilities
Key Responsibilities:
Data, Metrics & Systems
Act as a SME in regards to system processes and best practices
Partner with system vendors and department to triage issues and support the teams processing data
Ensure resolution of issues as promptly as possible
Ensure resolutions are the best possible solutions thoroughly tested
Support optimization efforts
Drive & Support UltiPro Time & Attendance (UTA) configurations and developments
Responsible for auditing, reporting deficiencies in data and ensure timely follow ups; escalate to the Director, Payroll and Team Services
Responsible for communicating with various departments and stakeholders to problem solve and correct process/operational issues in a timely and organized manner
Responsible for bi-weekly and monthly metric reports for stakeholders to monitor trends and improve data integrity
Collaborate to accomplish common goals and provide white glove customer service with every interaction
Documentation
Responsible for documenting processes and best practices in SOPs
Responsible for maintaining SOPs with urgency so teams have the latest versions
Responsible for reviewing and posting SOPs with urgency
Coordinate training plans and training efforts
Ticketing System
Facilitate project discovery sessions with stakeholders to enhance Audacy Team Services
Responsible for maintaining the Audacy Team Services Zendesk configurations (forms, routing, triggers, automations, schedules, dashboards, macros, etc) in partnership with IT
Train/Re-Educate agents on best practices
Responsible for reviewing and maintaining published guides; partner with Corporate Communications
Qualifications
Skill Requirements & Qualifications:
Skill Requirements:
Thrive in a changing fast-paced and constantly changing environment
Shows integrity, discretion, and sensitivity to confidential data
Solution-oriented, organized, highly attentive and responsive
Ability to meet strict deadlines, research, interpret, and reconcile data.
Adaptable to new ideas and ways of accomplishing tasks and projects
Ability to interact at all levels of a client organization
Excellent written and verbal communication skills - clear & concise
Ability to vacillate between big picture and the task at hand
Strong problem solving with excellent customer service and the ability to exercise mature judgment
Qualification Requirements:
Master's degree in Industrial/Organization Psychology or related field
5+ years of Payroll or data processing work experience
Experience contributing to large scale projects
2+ year of customer service related work experience
Union experience highly preferred
UKG experience highly preferred
Software & Systems:
UKG (Ultimate) HRIS System / Business Intelligence
Advanced in Excel
Zendesk Ticketing System
Google Suite
About Us
Audacy, Inc. (NYSE: AUD; OTC: AUDA) is a leading multi-platform audio content and entertainment company with the country's best collection of local music, news and sports brands, a premium podcast creator, major event producer, and digital innovator. Audacy engages 200 million consumers each month, bringing people together around content that matters to them. Learn more at ~~~ , Facebook (Audacy Corp), X (@AudacyCorp), LinkedIn (@Audacy-Inc), Instagram (@lifeataudacy) and Threads (@Audacy_Corp).
EEO
Audacy is an Equal Opportunity and Affirmative Action Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex/ gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call ~~~. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.
Job Locations USA-PA-Philadelphia
ID 2024-6496
Category Finance/Accounting
Type Regular
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