• Bilingual Customer Call Center Specialist I

    Simmons BankPine Bluff, AR 71603

    Job #770894527

  • It's fun to work in a company where people truly BELIEVE in what they're doing!

    We're committed to bringing passion and customer focus to the business.

    At Simmons Bank our Customer Call Center Specialists thrive on the idea that they are making a difference to our customers every time they pick up the phone. Anyone can just answer a question – what we need are individuals that will provide our customers with the best banking experience possible.

    We will train you to become a financial partner to our customers –answering banking account questions, recommending products and services, and when necessary, connecting them to other Simmons Bank associates with specific expertise to address their needs.

    We seek positive individuals who are quick thinkers, flawless communicators, problem solvers and team players to ensure that every customer ends their call satisfied and eager to recommend Simmons to their friends and families.

    Has anyone ever told you they can “hear” your smile through the phone? If so, let’s talk!

    Essential Duties and Responsibilities

    • Receives and processes incoming calls from customers.

    • Responds to inquiries and determines the appropriate response or direction for the caller.

    • Issues messages and resolves complaints as necessary.

    • Performs various operational background duties.

    • Processes account balance or transfer requests, stop payment orders, changes of address and other customer requests or authorizations.

    • Reviews reports, prepares correspondence, and participates in special department projects as required.

    • Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.

    • Performs other duties and responsibilities as assigned.

    QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

    • Ability to read and comprehend simple instructions, short correspondence and memorandums.

    • Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals, or government regulations.

    • Ability to write simple-to-business correspondence and routine reports.

    • Ability to respond, in writing, to customer complaints, regulatory agencies, or members of the business community.

    Education and/or Experience

    • Must be bilingual in Spanish

    • HS Diploma/GED

    • One year of customer service or sales experience, preferably in a financial setting, is required

    • MS Word and Excel

    • Must possess excellent telephone skills, including a professional speaking voice

    • Must have good oral and written communication skills

    • Must be proficient with a PC

    • Must present a friendly, professional image and conduct

    • Must maintain punctual and regular attendance

    • Ability to fluently speak English and Spanish is preferred

    Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.

    Since 1903, Simmons Bank has been dedicated to helping people and businesses realize their financial dreams. Simmons is the subsidiary bank for Simmons First National Corporation (NASDAQ: SFNC), a publicly traded bank holding company headquartered in Pine Bluff, Arkansas. After merging with First Texas BHC, Inc., parent company of Southwest Bank, and Southwest Bancorp, Inc., parent company of Bank SNB, Simmons First National Corporation has grown steadily to more than $14 billion in assets along with 2,700 associates located in Arkansas, Colorado, Kansas, Missouri, Oklahoma, Tennessee and Texas. We’re growing! In fact, Fortune magazine recently listed Simmons as the 62nd fastest growing company in the U.S. Our growth has led to some amazing career opportunities. There’s never been a better time to join our team – a team dedicated to working together, high integrity, passion for all we do, and a commitment to high performance and personal and professional growth. If these cornerstones of company culture appeal to you, let’s talk!

    Updated 12/17/2018

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