Bilingual Customer Service Representative

Description

Robert Half has recently partnered with a reputable medical facility in the Lawrence, MA area who is actively seeking qualified Bilingual Customer Service Representatives. This role requires fluency in both Spanish and English.

Key Responsibilities

• Assists Customer Support Center Team Leads with orientation and training of new staff members.

• Promptly answers all incoming calls in a polite and professional manner using the appropriate uniformed script, prioritizing confidentiality and customer service.

• Screens calls to determine if a CSR can assist the patient, takes a message for call back, or transfers calls to a specific department for resolution.

• Verifies and updates patient demographics and insurance coverage prior to scheduling appointments. Refers patients with insurance issues to the New Patient Intake Coordinators.

• Collects email addresses from all patients and registers them in the patient portal.

• Checks patient appointment history to ensure scheduled appointments are still needed.

• Creates new patient accounts and schedules appropriate appointments for patients with insurance in network.

• Properly schedules appointments using Call Handling protocol and OneNote appointment scheduling protocol.

• Informs callers to arrive 15 minutes before their scheduled appointment and to bring necessary items.

• Completes Internal Patient Transfer form in Connect for patients requesting PCP change or care transfer.

• Notifies appropriate staff of patients' late arrivals and follows cancellation and rescheduling procedures.

• Answers questions and provides information as requested by callers.

If you or someone you know is interested and meets the qualifications outlined above, please don't hesitate to reach out. This is a fantastic opportunity to join a dynamic team and make a positive impact in the community.

Requirements

Qualifications

• Fluency in both Spanish and English (written and verbal)

• Previous experience in customer service or a related field preferred

• Strong communication and interpersonal skills

• Ability to multitask and prioritize in a fast-paced environment

• Proficiency in basic computer applications

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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