Bilingual ERC Representative I

Position Overview

Keep our communities fed.

Our focus is simple but meaningful, from our distribution centers to our offices - every employee of C&S and their family of companies works to help feed local families, neighbors, and communities. As an Employee Resource Center (ERC) Representative you are responsible for providing consistent, high quality customer care and service excellence to customers in a high-volume call center environment. An ERC Representative is responsible for assisting and facilitating employee and manager inquiries and requests that are received via phone, email, or other access channels. In this capacity, the ERC Representative uses case management tools to respond to and track inquiries, using judgment, experience and knowledge and applying independent thinking abilities. The Representative performs high-volume services through the ERC through standardized processes including administrative work, issue resolution and database transactions via telephone, web, email or correspondence.

Job Description

• Full Time, Remote Role

• Weekend availability required

• Schedule: Saturday & Sunday 10AM - 6:30 PM EST and Monday - Wednesday 8AM - 4:30PM EST

You will contribute by:

• Providing customer service to employees and managers by answering a large volume of phone calls and emails and resolving a majority of inquiries during first contact

• Applying problem solving and leveraging available resources to address service inquiries including but not limited to first-level HRIS transaction corrections, systems and internal resources navigation and guidance to use self-service tools

• Accurately and timely logging cases on the case management system

• Triaging and escalating cases appropriately based on subject matter of inquiry by asking probing questions and applying problem solving

• Responding through a variety of channels to inquiring parties and stakeholders and clearly communicate resolution

• Acquiring and maintaining a working knowledge of HR systems, procedures and resources.

We're searching for candidates with:

• Strong interpersonal and communication skills

• Ability to work independently with minimal supervision

• Ability to maintain confidentiality

• Ability to manage competing priorities and multi-task in an active call-center environment

• Resourceful & strong probing skills

• Proficiency in Windows-based computer systems

• Experience in Workday & ServiceNow is preferred

• 0-2 years experience in customer-facing and/or call center roles

• Human resources experience is preferred

• Proficiency in Spanish is required

Environment

• Office : Office Temperature (65F to 75F)

We offer:

• Weekly Pay

• Benefits available from day 1 (medical, dental, vision, and more)

• Company matched 401k

• PTO and Holiday Pay offered

• Career Progression Opportunities

• Tuition Reimbursement

• Employee Health & Wellness program

• Employee Discounts / Purchasing programs

• Employee Assistance Program

Every person matters.

We keep our values alive through a culture that embraces differences and ensures that every person matters.

C&S and their Family of Companies are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state or local law.

The Fine Print

This Job advertisement does not constitute a promise or guarantee of employment. This job advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of C&S Wholesale Grocers.

Hiring immediately, to apply ~~~ OR visit ~~~

#LI-Remote

Qualifications

High School Diploma - General Studies

Shift

1st Shift (United States of America)

Company

C&S Wholesale Grocers, LLC

About Our Company

C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,500 independent supermarkets, chain stores, military bases and institutions with over 100,000 different products. C&S also proudly operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest, South and Northeast. We are an engaged corporate citizen, supporting causes that positively impact our communities.

Working Safely is a Condition of Employment at C&S Wholesale Grocers, LLC. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Company: C&S Wholesale Grocers, LLC

Job Area: HR - Total Rewards

Job Family: Human Resources

Job Type: Regular

Job Code: JC1171

ReqID: R-256047