Branch Manager

Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal® is hiring a Branch Manager. Under the direction of the General Manager, the Branch Manager is responsible for the overall management (financial, operational, and administrative) of the specific branch office to which the incumbent is assigned.

RESPONSIBILITIES:

• Responsible for the day-to-day management of the branch office, including client relations, new job startups/transitions of new accounts, and employee relations

• Ensure client relations are maintained within Company standards, including regular contact with clients, proactive problem resolution, and oversight regarding daily client issues

• Manage day to day operations of the branch, specifically coaching, developing, and guiding the branch staff to perform efficiently and effectively. Provide direct supervision of staff, ensure company policies and procedures (including reports and other measurement tools) are in place and being followed, administer coaching and disciplinary actions, and provide support to branch staff in execution of their job duties

• Implement and monitor ongoing compliance with all company-wide programs such as licensing, investigations (employee and general liability/auto), employee benefit programs, office procedures, vehicle patrol policies, employee coaching/discipline, training programs, and all other such programs as they relate to the effective operation of the branch

• Responsible for branch profitability, overseeing control of all financial impacts to the branch, including daily and weekly unbilled overtime and training expenses

• Monitor daily and weekly reports and take timely corrective action to ensure compliance with policies and that responsible staff members are performing to expectations

• Oversee the wage and salary administration for personnel, pursuant to corporate and provincial specific policies and procedures

• Assist the Regional Vice President in planning on both a short-term and long-term basis, for future operational growth and expansion

• Direct and administer the core security operation of the branch, providing guidance and support on all operational issues related to client relations (payroll and billing resolution, recruiting, and hiring, service issues, etc.)

• Responsible for Fire/Life Safety issues at all customer and patrol locations, and direct the implementation of such programs, utilizing corporate resources where applicable

• Monitor and direct the administration of operating expenses in all areas (e.g., labor, uniforms, and training) where they pertain to ongoing operative profitability

• Monitor direct costs on a constant basis and reports on these issues to the General Manager

• Work closely with leadership in reviewing and updating of the operating budgets at assigned location and attend all operational meetings dealing with such issues as patrol, field management activity, post commander programs, open posts/staffing, and profit and loss

QUALIFICATIONS:

• Must possess one or more of the following:

• Bachelor's Degree in Sales, Marketing, or Business

• Associate's Degree in Sales, Marketing, or Business with two (2) years of management experience

• High school diploma or equivalent with four (4) years of management experience

• A minimum of five (5) years of leadership experience with progressive operational management responsibilities

• Prior contract or proprietary security services, oversight of business unit, branch operations, related service industry, law enforcement, and/or military experience is highly desired

BENEFITS:

• Company issued laptop and cell phone

• Medical, dental, vision, basic life, AD&D, and disability insurance

• Enrollment in our company's matching 401(k) or Supplemental Income Plan, subject to eligibility requirements

• Eight paid holidays annually, five sick days, and four personal days

• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ~~~

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ~~~/offices .

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ~~~

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ~~~/offices .

Job ID: ~~~

Location: United States-Maryland-Baltimore

Job Category: Management