Branch Operations Manager- Wilmington

Overview

Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the "bank"). Banc of California is one of the nation's premier relationship-based business banks focused on providing banking and treasury management services to small-, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services through more than 70 full-service branches throughout California and in Denver, Colorado, and Durham, North Carolina, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.

JOB SUMMARY:

Responsible for achieving branch goals and overall business success. Provide direction, leadership and motivation to ensure that the office team achieves service, sales and operational goals. Supervises the day-to-day operational functions of the branch. Carries out management responsibilities in accordance with Bank policies.

Responsibilities

• Assure high quality and friendly customer service and adherence to sales and brand standards.

• Resolve customer inquiries/complaints and situations in a positive professional and efficient manner.

• Promote effective sales and service environment.

• Monitor Tellers' performance relative to losses, differences and referrals. When appropriate, coach for improved performance.

• Approve transactions within established guidelines.

• Participate in the opening and closing of branch. Conduct security inspection of building and grounds under dual control.

• Conduct regular staff meetings to ensure compliance with all Bank policies and procedures.

• Review daily reports.

• Meet deposit growth goals.

• Achieve satisfactory audit ratings.

• Identify and mitigate audit operational risk.

• Expense control.

• Involved with interviewing and hiring decisions.

• Prepare and deliver employee performance evaluations, goal planning, and counseling.

• Manage, support, coach and train staff.

• Perform other duties as assigned.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process please contact Talent Acquisition Partner.

Qualifications

• 5 years in branch operations, including 3 years supervisory or other leadership experience

• Required: High School Diploma or equivalent

• Preferred: Bilingual Spanish and Associate's degree or higher strongly preferred

Salary Range : $59,155.20-$73,944.00 USD; Final salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with geographic/market data.

Share job with a friend Refer a Friend

Job Locations US-CA-Wilmington

ID 2024-3617

Category Branch Administration/Customer Service

Type Regular Full-Time

Equal Opportunity Employer

PacWest Bancorp and its affiliates are fully committed to the principles of equal opportunity and diversity. We take pride in building a workplace culture where all employees feel supported and respected, and have equal access to career and development opportunities without regard to race, religion/creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity/expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws.