• Bus Communication Specialist

    Washington Metropolitan Area Transit AuthorityHyattsville, MD 20782

    Job #1575428656

  • Bus Communication Specialist

    Job ID: 210370 Location: MD - Carmen Turner Facility Full/Part Time: Full-Time Posting Open-Close 05/10/2021 - 05/30/2021 Union 002 Regular/Temporary: Regular Return to Previous Page Job Description


    Marketing Statement

    The Washington Metropolitan Area Transit Authority (WMATA), the sixth largest bus network in the U.S. is seeking highly motivated individuals for the position of Bus Communication Specialist. We are seeking individuals with experience working in a large bus transportation environment upwards to 400+ to ensure the safe and efficient operation of bus services across the Washington Metro area. WMATA is a safety-first organization and is committed to improving our customer experience. The ideal candidates should have experience in bus operations work, customer service or emergency dispatch. WMATA operates twenty- four (24) hours, seven (7) days a week, three hundred & sixty- five (365) days a year.

    The incumbents in this role must be able to multitask and ability to prioritize, forge partnerships within the organization and with entities outside the organization and work together in a supportive and collaborative capacity in support of the division activities and staff.

    WMATA offers a benefit package to include health, dental, group life insurance, paid holidays, annual and sick leave, retirement plan as well as tuition reimbursement, flexible spending accounts, and free transportation on Metrobus and rail.

    Minimum Qualifications:

    Graduation from high school or possession of a high school equivalency certificate (GED) . Five (5) years of experience in bus operations work, customer service or emergency dispatch




    Experience in a transit or emergency management related field.

    A valid Driver's License from the jurisdiction of residence.

    Medical Group:

    Ability to satisfactorily complete the medical examination for this class.

    Mission Essential Designation:

    • In accordance with the Washington Metropolitan Area Transit Authority's Continuity of Operations Plan (COOP) this job has been identified as critical to mission essential functions. Incumbents in this role may be required to report to or continue to work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire, operational emergencies or related events.

    Job Summary/Duties:This position is responsible for receiving, processing and coordination of communications between the Bus Operations Communication Center and operating units within the Washington Metropolitan area. This role receives information via radio/telephone relative to breakdowns, accidents and incidents, etc., and contacts the proper department and/or person for action. Duties include writing and producing detailed reports along with maintaining precise records.

    Maintain two-way radio communications with Metro Bus Service Operations personnel, revenue/non-revenue operation and other radio equipped vehicles.

    Dispatches and directs service trucks in an effort to respond to disabled buses.

    Maintain immediate communications with divisional and mechanical departments relative to operating requirements.

    Maintain current files of various operating records; completes daily reports of Metro Bus operations.

    Ensure the clocks in Bus Central Operations Communication Center and the divisions are synchronized; maintain an hourly record of temperature, humidity and current weather conditions through the Weather Channel, observation and updates from Service Operation Managers.

    Receive detention reports from Bus Operators and Service Operations Managers on accidents, disabled buses, sick and/or injured passengers, intoxicated and/or disorderly passengers, fare disputes, assaults, robberies and other occurrences. In accordance with operating procedures, dispatches Service Operations Managers, request Transit Police, local police/fire department or other related assistance.

    Accurately records all events in the maintenance data base (Maximo) and prepares a detailed (#1 report) of all unusual accidents/incidents/occurrences as defined by Bus Central Control Operations Communication Center Management.

    Record detour of routes caused by construction, fires, weather conditions, etc., as described by the Service Operations Manager. Coordinates with affected divisions as to the effective date and time buses will be returned to their regular routes. Maintain communications with jurisdictional police departments, constructions firms and other organizations as appropriate.

    Coordinate shuttle service for Rail Operations Control Center (ROCC) due to unforeseen incidents or scheduled track repair.

    Assist in the training of new employees at the discretion of Bus Operations Communication Center Management.

    Provide instructions to bus operators in the absence of a Manager of Bus Service Operations

    Evaluation Criteria

    Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

    Evaluation criteria may include one or more of the following:

    • Skills and/or behavioral assessment

    • Personal interview

    • Verification of education and experience (including certifications and licenses)

    • Criminal Background Check (a criminal conviction is not an automatic bar to employment)

    • Medical examination including a drug and alcohol screening (for safety sensitive positions)

    • Review of a current motor vehicle report


    WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

    This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.

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