Business Customer Experience Specialist

Description

"We Push the Boundaries of Possibilities for our Communities."

Overview of the Position Responsibilities: Our Business Customer Care Specialist will be responsible foranswering inbound calls from the Bluepeak Commercial customer base. Candidates will be responsible for providing Tier 1 and Tier 2 support to providers and customers members in a call center ~~~ this sounds exciting, please read on. Be part of our innovation- building and delivering a fiber-rich internet connection to people's doorsteps.

What You Will Do: This is an exciting opportunity for a upbeat individual who can maintain great customer relationships and can communicate information across departments effectively and efficiently.

• Respond to telephone inquiries

• Ability to work across multiple departments within one organization and effectively communicate information, build partnerships, demonstrate the one team approach, while achieving timely results

• Communicate appropriate options for resolution in a timely manner

• Follow assigned schedule to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems

• Provide quality internal and external customer service surrounding the Company values

• Excellent attendance

• Other duties as assigned by management

What You Will Need:

• High School Diploma or GED required

• Upon job offer, must be able to pass a background check and drug test prior to employment

• At least 2 years of inbound and/or outbound call center experience

• Telecommunications experience preferred

• Excellent customer service skills

• Flexible schedule

• Possess an upbeat, team-oriented attitude

• Great phone personality

• Ability to multitask effectively

• Strong problem solving and analytical skills with the ability to take ownership and initiative to handle business challenges

• Ability to communicate effectively and patiently with a wide range of personalities and abilities

• Organizational skills a must

• Telecommunications experience preferred

• Working knowledge of Microsoft Office products, with proficiency in Excel and Word

• Excellent verbal and written communication skills in the English language (Bilingual, Spanish is a plus)Ability to hear, speak, and communicate clearly on the telephone

Why Work at Bluepeak?

• Competitive Compensation + Annual Bonus Eligibility

• Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)

• Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days

• Professional Development With an Emphasis on Internal Promotion

• Employee Discounts on Bluepeak Services, Including Internet

• Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!

About Us

We believe that the size of the city shouldn't determine the quality of the technology. That's why we are building for you: Faster, more reliable, and without the things that get in the way of great service-like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we're not only providing the best fiber connections in your community, but we're also meeting the growing needs for how you live.

Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)