Robert Half • Wilmington, DE 19893
Job #2691327152
Description
We are offering an opportunity for a Call Center Specialist in Wilmington, Delaware. The role involves handling customer service calls related to unclaimed property, analyzing documentation, and maintaining detailed records of customer interactions. This role provides a chance to utilize your exceptional communication skills and customer service experience in a dynamic and fast-paced environment.
Provide prompt and accurate responses to customer service calls regarding unclaimed property
Explain the necessary evidence required to complete a claim to claimants
Utilize the company's proprietary unclaimed property database to search for property
Escalate complex issues to the management team when necessary
Perform an analytical review of documentation to determine evidence needed to prove ownership
Maintain detailed notes from each call in the claims database following client's procedures
Exhibit patience and understanding when assisting callers with their unclaimed property issues
Guide claimants on how to file claims online and upload supporting documentation
Identify patterns or trends in customer calls and report these to the supervisor
Perform other administrative functions and special projects as needed
Leverage skills in Inbound Call Center, Answering Inbound Calls, Call Center Customer Service, and Customer Service to perform tasks effectively and efficiently
Requirements - Role requires at least 1 year of experience as a Call Center Specialist or in a related field
Proven experience in an inbound call center setting is necessary
Must be adept at answering inbound calls and handling customer inquiries
Demonstrated skills in providing exceptional customer service in a call center environment
Strong problem-solving abilities and a customer-centric approach are essential
Excellent communication and interpersonal skills are needed
Must be able to handle high call volumes and multitask efficiently
Familiarity with CRM systems and practices will be advantageous
Proficiency in English language, both written and spoken, is required
High school diploma or equivalent educational qualification is necessary; further education in a related field will be a plus.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.
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