Avis Budget Group is searching for full-time Loss Prevention Agent III to join our Field Administration Department based in Virginia Beach. This job contributes to the success of Avis Budget Group by protecting assets by a daily accounting of overdue rentals. Requires the use of a variety of investigative procedures, beginning with calling customers and when necessary ending with obtaining police alarms, with the intent to recover the overdue vehicle.
Essential Duties and Responsibilities - See disclaimer below for further information. The essential duties and responsibilities as well as knowledge, skills and abilities include but are not limited to the following:
Hours for this position are M-F 12-9.
Reviews 10-day worksheets/spreadsheets received from TCS and perform appropriate follow-up which includes a variety of investigative techniques designed to recover the overdue vehicle.
Make and receive both outbound and inbound calls/emails to and from renters regarding overdue rentals. Outbound calls/emails will be made to but not limited to renters, companies, travel agencies, and field locations.
Using the tools provided, attempt to locate additional contact numbers/email addresses for overdue renters
Documenting worksheets /database with current attempts made to contact the renters
Update Wizard screens with call notes, and extensions when applicable
Requesting skip traces on overdue renters
Sending letters of demand when applicable
Issuing repossessions and contacting repo companies for updates regarding their attempts to locate the vehicle.
Prepares necessary documentation and forwards to the field security personnel when all possible attempts to recover the cars have been completed.
Reviews ISO report on a daily basis and communicates with field personnel.
Continues to follow-up with field personnel and security managers and places vehicles in missing/alarm status after field security personnel have obtained the police alarm.
Maintains a close working relationship and constant interaction with field personnel.
Contacting renters who are driving a car that a safety recall has been issued on (instructions will vary depending on the nature of the manufacturer's recall).
Other various duties as needed
High School Degree/GED required
3 years of customer service experience.
Required Knowledge, Skills and Abilities:
Excellent written and verbal communication skills.
Ability to handle escalated customer issues
Must be detailed oriented, and have excellent organizational skills.
Basic knowledge of PC and Microsoft Office.
Hours: M-F 12pm-9pm
We offer a wide range of exciting benefits for full time employees, including:
Employee Assistance Program
Opportunities to make charitable donations
Pro-rated paid time off
Voluntary unpaid time off
Discounted prices on the purchase of Avis/Budget cars
401(k) (eligible after 1,000 hours of service)
Employee Stock Purchase Plan (eligible after 90 days of service)
Vacation car rental
Avis Budget Group is proud to be an Equal Opportunity Employer M/F/D/V
The information on this posting has been designed to advertise the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The actual essential duties, responsibilities and qualifications may vary by location, department, reporting structure or other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this posting. This posting serves as an advertisement of an existing open position only and does not qualify as the job description.