• Client Service Coordinator

    Banfield Pet Hospital Columbus, OH 43201

    Job #2365792438

  • The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families

    Live and exemplify the Five Principles of Mars, Inc

    Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team

    Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients

    Provide professional, efficient and exceptional service at all times

    This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health

    Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services

    Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service

    Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments

    Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures

    Conduct administrative functions as necessary

    Other job duties as assigned

    Preventative care and OWPs

    Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service

    Takes on additional responsibility when both big and small tasks need to be done

    Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals

    Exhibits honesty, discretion, and sound judgment

    This position requires special hours including working weekends and evenings

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