Client Service Representative

VCA Broadway Animal Hospital is seeking a Client Service Representative (CSR) to join our team! We are a three-doctor general practice located in beautiful Boulder, CO. Proudly accredited by AAHA, designated as an AAFP Silver Cat Friendly Practice, and staffed with several CAETA Peaceful Euthanasia certified members, we provide exceptional care while striving to minimize stress for our patients. Our South Boulder location is easily accessible from Longmont, Broomfield, and Arvada. Additionally, we offer full-service boarding and daycare facilities.

We're looking for a personable yet highly professional "service extraordinaire" to join us as we aim to exceed each pet owner's expectations. Cross training to other departments is encouraged.

The hourly rate ranges from $17 to $20 per hour, depending on experience and skillset.

Why We Need You

As a member of the VCA Broadway team, your mission will be to earn the trust of every pet parent by delivering an exceptional client experience, ensuring they choose us for the lifelong care of their companion animals. The responsibilities skills you will utilize include, but are not limited to:

-Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

• Scheduling and confirming appointments.

• Placing outbound calls for follow-ups and reaching out to prospective clients.

• Presenting and explaining fees, including processing payments.

• Recommending, selecting, and obtaining products and services, including prescriptions.

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

• Managing medical records, charts, reports and correspondence.

• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at ~~~