Client Service Representative

We are seeking a Client Service Representative, CSR, to join our busy Emergency Department. Two years experience in assisting customers in a fast-paced emergency setting is preferred, but we are willing to train the right candidate.

As a member of VCA Alameda East CSR Team, you will assist the Doctor and technician team in providing the maximum level of care 24/7 to both incoming critical and non-critical emergencies. We work on a wide variety of cases on canine and feline patients (exotics too!) to receive top notch intensive care using advanced techniques and specialized equipment.

Client Services Representative will utilize an array of advanced skills including, but not limited to:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms

• Liaison between client and medical team

• Scheduling and confirming appointments

• Placing outbound calls for follow-ups and reaching out to prospective clients

• Presenting and explaining fees, including processing payments

• Recommending, selecting, and obtaining products and services, including prescriptions

• Screening emergency patients and incoming specialty patients

• Managing medical records, charts, reports and correspondence

• Effective verbal, listening, and communication skills

• Ability to work collaboratively with team members of all hospital services

The successful candidate will be a believer in the possibilities of high quality veterinary medicine starting from the moment the patient and client walk in the building. This dependable team member will be solution-oriented and seek continued growth and improvement, both as an individual and as a team. At VCA, your passion for medicine and compassion for pets and people are matched with a commitment to your professional growth. VCA Alameda East is committed to providing support to help you reach your career goals. We highly encourage and provide professional development of our team members and the opportunity for advancement within the practice.

QUALIFICATIONS:

• At least two years of proven past experience helping customers

• High School Diploma/GED or equivalent

• Excellent listening and communication skills

• Compassion for pets and people-as well as awareness and understanding of others' reactions

• Proven decision-making skills to choose the most appropriate course of action

• The ability to integrate new information into problem-solving

• Proficiency in Microsoft Office

• Willingness to work non-traditional hours, including nights, weekends and holidays

• The ability to stand at the front desk for long periods of time and lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

As a member of the VCA family, eligible full-time employees will be rewarded with a competitive salary and a comprehensive benefits package, including:

Health & Wellness

• An innovative, new department focused on associate health and wellbeing, with programs such as company sponsored Headspace app subscriptions, Vault financial wellness tools, and access to additional mental health resources

• 401k retirement savings plan, with?matching contributions of 25% of the first 4% of your eligible compensation

• Health, dental, vision insurance with HSA/FSA plan options

• Infertility benefits and paid maternity and paternity leave

• Paid vacation and sick leave

• Flexible scheduling for work/life balance

Professional Development

• WOOF University, offering abundance of FREE CE's for Doctors and Staff

• Career development scholarship and reimbursement opportunities

• Opportunities to mentor with one of the largest providers of private practice Internships and Residencies in the U.S.

• Opportunities to participate in a robust clinical studies program

Additional Benefits

• Up to 100% Pet Care Discount for your own pets

• Uniforms provided

• 100% paid life insurance

• The option to bring your pet to work with you

• 100% paid short-term disability insurance

• Access toa collaborative networkof 6,000 doctors, including more than 600 specialists

The hourly rate for this position is $18.29 - $20 per hour and is negotiable based on a candidate's experience, credentials, skillset, education, schedule and other factors.

Ready to be a part of a team that feels like family? Check us out and APPLY TODAY!

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at ~~~