Client Service Representative

VCA Dakota Ridge is hiring for a full-time Client Service Representative. We are a busy 4 doctor, AAHA-accredited general practice in Littleton, Colorado. We treat dogs and cats for both wellness and sick appointments.

Our hospital is open Monday through Friday 7a-7p and Saturdays 8a-4p. We are closed on Sundays. This position is scheduled 4 10-hour shifts per week, with weekends on rotation.

Hourly rate: $17.50-$20.00 per hour depending on experience in the veterinary field.

ESSENTIAL FUNCTIONS

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms

• Scheduling and confirming appointments

• Placing outbound calls for follow-ups and reaching out to prospective clients

• Presenting and explaining fees, including processing payments

• Recommending, selecting, and obtaining products and services, including prescriptions

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)

• Managing medical records, charts, reports and correspondence

QUALIFICATIONS

• At least one year of proven past experience helping customers

• High School Diploma/GED or equivalent

• Excellent listening and communication skills

• Compassion for pets and people-as well as awareness and understanding of others' reactions

• Proven decision-making skills to choose the most appropriate course of action

• The ability to integrate new information into problem-solving

• Proficiency in Microsoft Office

• Willingness to work non-traditional hours, including nights, weekends and holidays

• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.

Benefits

• Up to 100% Pet Care Discount for your own pets

• 401(k) with match

• 6 paid holidays per year

• Uniforms provided

• 100% paid life insurance

• Medical/Dental/Vision coverage options

• Paid vacation and sick time

• The option to bring your pet to work with you

• 100% paid short-term disability insurance

• Access to a collaborative network of 6,000 doctors, including more than 600 specialists

Visit our hospital website to learn more about us and our location: ~~~/Dakota-ridge