Client Service Representative

VCA Animal Care Hospital in Richfield, MN is growing and looking to for a Client Service Representative to join our team!

We are located in Richfield MN. Richfield is a small suburb of Southeast Minneapolis and is conveniently close to all major highways. The Airport, Minnesota Valley National Wildlife Refuge Education/Visitor Center (14,000-acres!) and The Mall of America are located just 10 minutes away. There are many lakes (with some favorite fishing spots) and recreational areas with access to numerous local shops, restaurants, and breweries within a 10 mile radius. The area has very low crime, many parks and a great library and community center. Richfield is very family friendly, has great schools and affordable housing. Local Farmers Market, Dog Parks, Food Co-Ops, Woodlake Nature Center and Veteran's Park are within 3 miles of the hospital! The state of 10,000 lakes provides an abundance of activities and sporting events year round.

Job Snapshot:

As the face of VCA Animal Hospitals, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

• Scheduling and confirming appointments.

• Placing outbound calls for follow-ups and reaching out to prospective clients.

• Presenting and explaining fees, including processing payments.

• Recommending, selecting, and obtaining products and services, including prescriptions.

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

• Managing medical records, charts, reports and correspondence.

• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Current Hospital Operating Hours:

Monday through Friday 8am - 5 pm

Closed Saturdays and Sundays

Requirements: 1+ years of veterinary experience

Schedule: Full and Part time opportunities available with flexible scheduling. This position offers a unique opportunity to share hours with VCA Cedar Animal Hospital, located in Minneapolis, providing excellent learning experiences and fostering collaboration with fellow associates.

Location: 1208 East 66th Street, Richfield, MN 55423

Our Hospital: VCA Animal Care Hospital is honored to be a 40+ year established small animal practice with a loyal customer base! We are proud to be AAHA accredited. We have a collaborative and well-trained team of Veterinarians and Support staff. We have state-of-the-art equipment including ultrasound, electrocautery, digital radiology, dentistry and EMR. We focus on low stress and fear free approach to patient care. Our staff is compassionate and focused on the highest care, quality medicine and client/patient experience

Benefits Our Hospital Offers:

We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining our team!

• Leadership opportunities

• Career development programs

• CE allowance

• Tuition support and sponsorships

• Vet Tech license reimbursement

• Free wellness subscriptions (Head Space and Lyre Health)

• Referral bonuses

• Competitive wage

• Medical, dental & vision insurance

• Life, long and short term disability insurance

• Paid parental leave

• Paid vacation and sick time

• 401(k)

• Pet care discount

Apply now! We look forward to getting to know you!

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at ~~~