Client Services Specialist

Company Description

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth , ranked us in the Top 5% for Work Culture , and in the Top 10% for Diversity and Inclusion .

We're a member of the S&P 500 and FT Global 500 . Our common and preferred stocks trade on the New York Stock Exchange.

Job Description

We have an opportunity for a Client Services Representative . You are the right person for the job if you are resourceful, love helping people, compassionate with customers, listen well, and are good at addressing customer inquiries regarding company services. Most of all, you represent the company well by delivering stellar service and enjoy providing resolution in a positive manner.

Responsibilities:

• Provide customers with the highest levels of service and professionalism ensuring customer satisfaction

• Act as a liaison between customers and management

• Provide client account status or details via inbound or outbound calls

• Research and resolve customer inquiries and request

• Attend one-on-one feedback sessions on business performance and participate in team meetings

• Participate, support and/or coordinate Customer Service, Marketing and other projects related to our Third Party business.

• 3+ years of business to business customer service experience

• College courses or degree preferred.

• Proficiency with Microsoft applications such as Word, Excel, and Power Point

Qualifications

Knowledge, Skills and Abilities:

• Strong analytical, organizational and problem solving skills.

• Ability to resolve multifaceted issues that may require extensive research and complex decision making skills

• Proven ability to develop professional relationships

• Excellent verbal and written communication skills

• Strong listening/comprehension skills

• Proven track record showing a strong commitment to client services

• Ability to be resourceful and proactive

Additional Information

Workplace

• One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.

• Our office is based in Plano, TX, east of I75 near E. Park Blvd, just North of Historic Downtown Plano.

#REITJobs, REF1716A

We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.