• Collections Associate

    C&S Wholesale Grocers, Inc.Houston, TX 77007

    Job #843217375

  • Company Overview

    Grocers Supply , based in Houston, is the largest wholesale grocery supplier in Texas, supplying over 900 independent grocery stores. Grocers Supply serves customers of all sizes, from single store independent retailers to chains, such as: Fiesta, FoodTown, Market Basket, Cox Foodarama / La Fiesta, Sellers Brothers, Minyard Food Stores, G. E. Foodland, and El Rio Grande.

    Working Safely is a Condition for Employment with GSC Wholesale, LLC. GSC Wholesale, LLC is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

    Position Overview

    As an Accounts Receivable Collections Associate , you will be responsible for the oversight of an assigned portfolio of customer accounts with the goal of reducing and minimizing A/R delinquency of the portfolio. In this role, you will be customer-centric and work diligently to resolve collections, account adjustments, customer discrepancies and short payments.


    Essential Functions of the Job:

    • Assist with responding to potential credit customers by screening potentials customers and providing contacts with the appropriate new customer credit package or link to credit website.

    • Review the documentation required to establish a credit account and prepare for presentation to Credit Manager for approval. Perform credit reference checks, review payment history for established customers and provide credit reference information to other suppliers making trade inquiries.May assist as needed with loan closing documents.

    • Review aging reports on a daily basis and contact customers using, phone, email, fax, letters and statements to communicate and collect balances that are due. Follow up as required. Timely escalation of issues to Manager and Sales contacts.

    • Research and resolve customer short payment and deductions issues on a timely basis. Work with customers, sales and other internal departments or key contacts to facilitate a resolution.

    • Create reports and spreadsheets as requested in Microsoft Excel, Microsoft Word, or Microsoft PowerPoint

    • Other duties as assigned

    Performance Measurements:

    • Yearly performance appraisals will include, but are not limited to the review of the following areas.

    • Established Collections and A/R KPIs

    • Accuracy and completeness of all tasks

    • Attendance and timeliness, reliable and willing to work additional hours as needed, flexible.

    • Maintains a good attitude with a professional demeanor and communicates well-ability to work with other departments & customers.

    • Displays initiative to resolve issues.

    • Other area may be included/added as business needs warrant.


    • Minimum of 3 years related experience, ideally in a business to business accounts receivable/credit/collections role

    • Intermediate to Proficient Microsoft Excel skills

    • Proficient in Microsoft Excel

    • Proficent in Oracle or SAP (they are similar).

    • NACM CBF/CBA Certification

    • 10 key by touch with speed accuracy is helpful, but not required

    • Must be a self starter with the ability to organize and plan their daily work load so as to complete the required job functions, meeting deadlines, with minimum supervision.

    • Good communication skills and able to work with various departments

    • General understanding of Financial Accounting

    • High School Diploma or Equivalent


    • Associate's Degree, preferably in Finance, Accounting, or Management; will also consider extensive seminar or course work pertaining to Credit & Collections such as NACM CBF/CBA Certification

    • 3 (three) plus years of collections experience, preferably in a high volume B2B environment; Food Industry experience is a plus

    • General Accounting knowledge

    • Strong attention to detail, goal oriented, and organized

    • Proficiency in Oracle

    • Proficiency in MS Office, including: Excel, Word, and Access, power user level in Excel is a plus

    • Ability to work independently and to adapt to a fast changing environment

    • Creative, self-discipled and capable of identifying and completing critical tasks independently and with a sense of urgency

    • Commitment to excellent customer service

    • Excellent written and verbal communication abilities

    • Ability to prioritize and manage multiple responsibilities

    Requisition ID 12849

    Company Grocers Supply

    Category Finance

    Shift First


    Updated 03/18/2019

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