Collections Specialist III - Heloc

Schedule : Four 8AM-5PM shifts and one 12-9PM shift Monday-Friday; one Saturday morning (8AM-12PM) every 8 weeks.

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Location : Getzville, NY (HYBRID: Tuesday/Thursday in-office)

Overview:

Manages complex accounts with the following areas of specialization: Foreclosure, Bankruptcy, REO/Property Preservation, Repossession, Remarketing, Legal Liaison or Post Charge Off Collections.

Primary Responsibilities :

• Initiate contact with consumer borrowers that are in the mid to late stages of delinquency; assess the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions.

• Initiate contact with customers' attorneys and Bankruptcy trustees.

• Investigate and conduct skip tracing as required.

• Submit recommendations for account placement with third party collection agencies, attorneys, brokers, and property preservation firms.

• Initiate direct contact with borrowers (consumer, mortgage, deposit overdraft, business banking), assessing the prospect of repayment, arranging repayment schedules or other solutions.

• Contact business partners and vendors to ensure services provided are meeting predetermined service level agreements.

• Participate in loss prevention by employing advanced strategies that provide adequate protection for M&T with respect to its interest in the collateral securing the loan, while maximizing the cost containment opportunities.

• Review collateral condition and establish asset value. Negotiate sale with prospective buyers and conclude sales transaction with limited oversight.

• Develop an understanding of the business and its functions, processes and operations.

• Keep abreast of business and market trends that may affect business department.

• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Promote an environment that supports diversity and reflects the M&T Bank brand.

• Complete other related duties as assigned.

Scope of Responsibilities:

This position works under general supervision and has autonomy when performing skip-trace.

In addition, this position does have the authority to waive late fees, within guidelines.

Education and Experience Required:

A combined minimum of 3 years' higher education and/or work experience including a minimum of 1 year experience in customer service, customer-facing, collections, call center or sales.

Experience with word processing, spreadsheet and presentation software.

Detail oriented.

Strong verbal and written communication skills.

Education and Experience Preferred:

Knowledge of M&T Bank systems.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.