Communications Operator PRN

Employment Type:

Part time

Shift:

Description:

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

The Communications Operator assist patients and staff with obtaining meal service selection requests via telephone and enters orders in computer system.

What You'll Do:

• Assists patients with menu selections in compliance with their therapeutic diet using the room service computer system

• Utilize and process computer programs for the diet order change report, tube feeding and baby formula reports, nourishment lists and other forms needed for the room service-patient tray service assembly area.

• Prints, gather and labels tube feedings for patient areas

• Mix and prepare baby formulas per recipe provided by dietitian, nurse/physician

• Responds to patients, family members and staff with courtesy and uses appropriate phone etiquette.

• Abides by HIPPA guidelines

• Applies room service training skills to monitor menu accuracy of computer-select or hand selected meals, including any dietary restriction and allowances, under the guidance of room service cell center-lead employee, management team or dietitian.

• Enters menu selections data into the room service computer system for food count and tray tickets function

• Using the room service system, reviews to determine which patients have not placed an order for each meal period and attempts to reach patient via phone to obtain meal order. If patient does not answer, meal order is automatically placed by communications operator unless instructed otherwise by dietitian, nursing staff or physician.

• Accepts phone messages, responds with courtesy and records data received and directs information to the appropriate person.

• Keeps work area clean and sanitized

• Provides assistance with nourishments and tray assembly and delivery as needed.

• Responds and cooperates with changes in workload

• Assists in any simple aspect of patient meal tray service as need by the room service, call center lead, dietitian or any part of the management team.

• Reports to the Director of Food and Nutrition and the Clinical Nutrition Supervisor.

Qualifications:

• 16 years or older.

• H.S. diploma preferred.

• Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire.

• Computer training, telephone etiquette.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran