Concierge

Overview

Position Summary Details

The Ambassador Customer Assistant provides assistance and information to airport passengers.

Essential Functions

• Acts as a Welcome Ambassador for arriving passengers

• Greets and engages with passengers in and around the terminal area to offer assistance with directions, flight information and general inquiries

• Explains to passengers what services are available to them at the airport

Responsibilities

• Provides assistance to Porter's Special Service Request passengers including transporting wheelchair passengers to and from their flights, escorting unaccompanied minors and guiding passengers with visual impairments

• Assists with baggage as required, including pushing baggage carts

• Monitors and enforces carry-on baggage size requirements in accordance with Porter's carry-on baggage control program

• Manages passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times

• Provides assistance to passengers using Porter kiosks to check-in

• Assists with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers

• Transfers and distributes wheel chairs ?between mainland and Airport Terminal

• Assists with re-stocking check-in and gate positions

• Provides ground transportation or curbside assistance

• Alerts maintenance employees about malfunctioning restrooms, elevators, or other equipment.

• Actively participates in Porter's Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understands, complies and promotes the Company Safety Policy

• Other duties as assigned

Qualifications

• Must be 18 years of age or older.

• Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.

Preferred Qualifications:

• Customer Service Experience

• 1 yr of similar work experience

REQNUMBER: 82480

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.