Credit/Collections Supervisor/Manager

Description

We are assisting a client in Cleveland seeking a Collections Manager to join their team. This role involves managing the company's financial collection department, developing and overseeing a team, and implementing strategies to maximize debt recovery.

Responsibilities

Manage company's financial collection department

Develop and oversee a team of 10-12

Assist in the hiring and training process of the team, performance reviews and feedback reports

Develop processes and KPIs

Implement strategies to maximize deb recovery

Process improvement

Monitor accounts and analyze reports - This person will not be doing any of the day-to-day collections

Ensure compliance - maintain knowledge of laws, regulations and compliance

Investigate and locate missing client information or financial information

Requirements

• Demonstrated knowledge and experience with Collection Processes.

• Experience in Account Management, with an emphasis on customer relations and resolution.

• Excellent Leadership Skills, with prior experience in supervising or managing a team.

• Strong analytical skills and attention to detail.

• Excellent interpersonal and communication skills.

• Proficiency in using Microsoft Office Suite, particularly Excel and Word.

• Knowledge of relevant laws and regulations related to credit and collections.

• Ability to handle sensitive and confidential information appropriately.

If interested, please apply today.

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