Customer Communications Specialist

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary:

The Customer Communication Specialist serves as the initial point of contact for multiple BayCare Health System hospitals via hospital switchboards. The position is responsible for responding promptly to internal and external customer inquiries, transferring calls to appropriate areas, working through various emergency response codes/plans, scheduling customer appointments for various procedures and/or through various departments as well as resolving issues in an appropriate and timely manner. Ensures prompt and proper contact with customer via standard scripts and procedures. Delivers world-class customer service in a high-stressed, fast-paced work environment. Team member needs to be self-motivated and have proven ability to multi-task between various systems and support service objectives. Other duties as identified/defined. Proficiency in the following modalities within 240 hours of training: Customer Service and Emergency Response. Maintains appropriate logs. 1 years of previous customer service and/or emergency response experience. Basic experience using Microsoft office or other computerized systems.

Minimum Qualifications:

Other information:

Required - 1 year - Reference summary for details

Education:

Essential:

• HS Graduate or Equivalent GED

Education equivalent experience:

Essential:

• Required - High School or Equivalent

Facility:

BayCare Health System, Customer Communications-HSS

Location: BayCare System Office West

Status: Full Time, Exempt: No

Shift Hours: Varies

Shift: Shift 4

Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies

Weekend Work: Every

On Call: No

How often will this team member be working remotely? Never

Equal Opportunity Employer Veterans/Disabled

Position Customer Communications Specialist

Location Clearwater:BayCare Sys Office West | Business and Administrative | Full Time

Req ID null