Customer Service Account Specialist

Description

We are seeking a Customer Service Account Specialist to join our team in Windsor, CT This role offers a short-term contract employment opportunity in the telecom industry. The successful candidate will function as the focal point between customers and internal functions for matters such as pricing, scheduling, contract requirements, shipping, and documentation.

Responsibilities

• Act as the primary point of contact for customers, addressing inquiries and resolving issues related to pricing, scheduling, contract requirements, shipping, and documentation.

• Process and administer orders efficiently and effectively, ensuring adherence to internal company functions.

• Prepare general correspondence as required, utilizing strong communication and computer skills.

• Coordinate customer service needs, working proactively to contribute to a dynamic team environment.

• Utilize Microsoft Office Suites to maintain accurate customer records and generate metric reports.

• Conduct training sessions on office functions and operations as needed.

• Support workstation operations, ensuring a smooth and efficient workflow.

• Assist in the preparation of purchase orders and manage supply chain logistics.

• Ensure the accurate and timely preparation of financial notes and correspondence.

• Maintain a strong understanding of our products and services to provide optimal customer support.

• Adhere to company standards and procedures, contributing to an efficient and productive workplace environment.

Requirements - Proficiency in Microsoft Office Suites including Microsoft Word and Microsoft Excel

• Demonstrated customer service and customer support skills

• Excellent communication skills, both written and oral

• Familiarity with office functions and operations

• Experience in documentation and correspondence

• Knowledge of scheduling and time management tools such as 'About Time'

• Ability to provide workstation support

• Understanding of pricing strategies and financial notes

• Experience in metric reporting, generating purchase orders, and managing shipping

• Familiarity with supplier management and supply chain logistics

• Proficiency in drafting specifications and agreements

• Basic to intermediate computer skills

• Willingness to provide onsite support

• Ability to conduct training sessions

• Experience in managing operations.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https:///~~~/us/en/terms) .