Customer Service Agent - Customs Brokerage

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals

• 250+ locations worldwide

• Fortune 500

• Globally unified systems

Major Duties and Responsibilities

• Ensure smooth and timely customs process flow

• Ensure accurate and timely data entry into our operational system

• Track and Trace Custom files and reporting

• Ensure accurate and timely client billing

• Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer´s instructions and expectations.

• Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration

• Assist with verification of customs declaration information and the submission of such to the customs authority

• Ensure compliance at all times to regulations

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

• Pro-active, strong organizational skills

• Strong desire to learn

• Good computer skills (Excel, Word, PowerPoint)

• Fluent in English

Reporting Structure

• Customs Brokerage Lead Agent, Supervisor and Manager

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time

• Health Plan: Medical, Prescription Drug, Dental and Vision

• Life and Long Term Disability Insurance

• 401(k) Retirement Savings Plan (US only)

• Employee Stock Purchase Plan

• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.