Customer Service/Call Centre Representative

Kelly is now hiring! Our client, Enwin Utilities is hiring a full-time Customer Service Representative for a temporary-ongoing opportunity.

Main Responsibilities:

• Customer inquiries, collections, adjustments, verifying outstanding customer balances and billing errors.

• Maintenance of customer accounts (creating, updating, and closing).

• Collection of outstanding accounts and providing customers with information regarding their options for payment.

• Research customer account records to troubleshoot.

• Interpretation of meter reading reports. Input readings into the automated system.

• Filing of field activities and various reports.

• Investigation of unbilled consumption and troubleshoot errors.

• Handling front office reception.

• Sort, distribute mail and process requests for services

What is Offered to You:

• Ongoing opportunity, full-time hours

• Pay rate - $18.50 per hour + 4% vacation pay

• Monday-Friday 8:00am-4:30pm

• Weekly pay via direct deposit

Requirements:

• 2-3 years of call centre and customer service experience is required

• Minimum high school diploma

• Criminal background check is required

• Must have excellent verbal and written communication skills and the ability to provide courteous and effective customer service

• Ability to organize and prioritize duties

• Ability to process high volume data entry with accuracy and speed

• Ability to work as a team member aiding co-workers and customers

Why Kelly®?

As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (~~~) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.