BayCare Health System • Nationwide - US
Job #2678576392
BayCare is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community. BayCare's top priority is the health and well-being of our communities as Tampa Bay's leading multi-specialty group with more than 600 providers practicing 45 specialties in over 175 outpatient locations throughout the Tampa Bay and west central Florida regions.
This Entry Level Customer Service Center Specialist is responsible for:
Supporting the physician's office health care team, schedules patient appointments, assists with patient inquiries, may arrange for other procedures, laboratory and consultations with referral doctors, serves as the initial point of contact for all BayCare Health System marketing activities and physician referral efforts.
Responsible for quickly determining the needs of the customer.
Other marketing and non-marketing related duties as assigned.
Required specific skills include: Active listening/verbal and written communication skills; ability to multi-task between systems while communicating with the customer and documenting the account within appropriate database; MS Office (Word, Outlook, Excel); ability to handle escalated calls to resolve issues with professionalism and patience; ability to grasp operational concepts/objectives and follow routing procedures using appropriate judgement; able to type 40-45 WPM <2 errors.
This is a hybrid position
Required Education:
Preferred Experience:
Call Center
Medical Front Office
Fluent bilingual Spanish-English reading, writing, and speaking skills
Facility:
BayCare Health System, Heart And Vascular MC-BMG
Location: Mease Countryside Med Arts Building
Status: Full Time, Exempt: No
Shift Hours: 8:30 AM - 5:00 PM (may vary)
Weekend Work: None
On Call: No
How often will this team member be working remotely? Hybrid
Equal Opportunity Employer Veterans/Disabled
Position Customer Service Center Rep
Location Safety Harbor:Mease Countryside | Business and Administrative | Full Time
Req ID null
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